Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cassidy C. Evans

Greenwood Village

Summary

Client focused professional with proven ability to drive sales and build strong interpersonal relationships. Expert in achieving goals through product knowledge, consistency and adaptability. Skilled in conflict resolution and upselling techniques, while encompassing a customer-first mindset.

Overview

13
13
years of professional experience

Work History

Client Care Specialist

Security Central Inc
01.2024 - Current
  • Manage large number of calls and alarms with positive attitude offering peace of mind.
  • Coordinate with accounts receivables to obtain payment, via check and/or credit card, to collect on large past due accounts.
  • Support, develop and foster long-lasting professional relationships by obtaining trust, building rapport, and maintaining confidentiality.
  • Monitor fire and security systems, identify trouble signals and troubleshoot remotely.
  • Engage and promote products and services in detail to drive sales opportunities.

Prospective Patient Advocate (Remote)

ClearChoice Dental Implants
02.2020 - 07.2023
  • Answered inbound calls and conducted outbound calls for patients with dental health challenges.
  • Handled patient concerns with compassion and offered product knowledge to drive sales opportunities.
  • Scheduled sales opportunities and appointments in Salesforce.
  • Provided emotional support to patients fostering trust and rapport.
  • Maintaining strict adherence to HIPAA regulations.
  • Identified opportunities for care improvement to directly impacted patient experience and advocate for them to have a positive, healthy and confident new outlook on life.

Flight Attendant

Southwest Airlines
05.2017 - 11.2017
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the flight deck and crew as needed.
  • Answered passenger questions and provided solutions to issues arising during flights.

Brand Ambassador/ Product Specialist

Self-Employed
07.2012 - Current
  • Engaged customers with friendly demeanor and extensive product knowledge.
  • Adapted quickly to new products and services to deliver accurate information during promotions.
  • Promoted and set up sales using communication and marketing abilities.
  • Maintained a professional appearance while adhering to specific dress codes or brand requirements at all times.

Education

Fauquier High School
Warrenton, VA

Northern Virginia Community College
Alexandria, VA

Denver Community College
Denver, CO

Skills

  • Culture Oriented
  • Integrity Award (2022)
  • Sales Expertise
  • Product Knowledge
  • Customer Relation Building
  • Appointment Scheduling
  • Payment Processing
  • Technical Support
  • Stages Monitoring Software
  • Salesforce
  • Microsoft Suite

Timeline

Client Care Specialist

Security Central Inc
01.2024 - Current

Prospective Patient Advocate (Remote)

ClearChoice Dental Implants
02.2020 - 07.2023

Flight Attendant

Southwest Airlines
05.2017 - 11.2017

Brand Ambassador/ Product Specialist

Self-Employed
07.2012 - Current

Fauquier High School

Northern Virginia Community College

Denver Community College

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Cassidy C. Evans