Cassidy C. Evans

Greenwood Village

Summary

Client focused professional with proven ability to drive sales and build strong interpersonal relationships. Expert in achieving goals through product knowledge, consistency and adaptability. Skilled in conflict resolution and upselling techniques, while encompassing a customer-first mindset.

Overview

years of professional experience

Work History

Client Care Specialist

Security Central Inc

01.2024 - Current

Manage large number of calls and alarms with positive attitude offering peace of mind.
Coordinate with accounts receivables to obtain payment, via check and/or credit card, to collect on large past due accounts.
Support, develop and foster long-lasting professional relationships by obtaining trust, building rapport, and maintaining confidentiality.
Monitor fire and security systems, identify trouble signals and troubleshoot remotely.
Engage and promote products and services in detail to drive sales opportunities.

Prospective Patient Advocate (Remote)

ClearChoice Dental Implants

02.2020 - 07.2023

Answered inbound calls and conducted outbound calls for patients with dental health challenges.
Handled patient concerns with compassion and offered product knowledge to drive sales opportunities.
Scheduled sales opportunities and appointments in Salesforce.
Provided emotional support to patients fostering trust and rapport.
Maintaining strict adherence to HIPAA regulations.
Identified opportunities for care improvement to directly impacted patient experience and advocate for them to have a positive, healthy and confident new outlook on life.

Flight Attendant

Southwest Airlines

05.2017 - 11.2017

Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
Handled medical emergencies calmly and competently following established protocols while liaising with the flight deck and crew as needed.
Answered passenger questions and provided solutions to issues arising during flights.

Brand Ambassador/ Product Specialist

Self-Employed

07.2012 - Current

Engaged customers with friendly demeanor and extensive product knowledge.
Adapted quickly to new products and services to deliver accurate information during promotions.
Promoted and set up sales using communication and marketing abilities.
Maintained a professional appearance while adhering to specific dress codes or brand requirements at all times.

Education

Fauquier High School

Warrenton, VA

Northern Virginia Community College

Alexandria, VA

Denver Community College

Denver, CO

Skills

Culture Oriented
Integrity Award (2022)
Sales Expertise
Product Knowledge
Customer Relation Building
Appointment Scheduling

Payment Processing
Technical Support
Stages Monitoring Software
Salesforce
Microsoft Suite

Timeline