Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cassidie Gilson

Colorado Springs

Summary

Adaptable and hands-on professional with experience in fast-paced customer service, retail, and operations environments. Skilled at building rapport with customers, keeping things organized under pressure, and finding solutions quickly when challenges arise. Comfortable working around vehicles, parts, and tools, with a solid understanding of sales, inventory, basic maintenance processes, and basic overall vehicle knowledge. Equally at ease in hospitality settings, from handling high-volume crowds to keeping service running smoothly throughout a shift. Strong multitasker with a knack for learning on the fly, communicating clearly, working just as strongly with a team as without, and delivering a positive experience no matter the environment.

Overview

8
8
years of professional experience

Work History

Self-employed

Freelance Photographer
01.2024 - Current
  • Captured, edited, and delivered professional-quality photographs for automotive events, personal shoots, and promotional content.
  • Managed client communication, scheduling, and deliverables from concept to final product.
  • Utilized Adobe Lightroom and Photoshop to produce clean, high-impact images for social media and marketing use.
  • Scaled my own business through social media and word-of-mouth.

Shift Manager

Starbucks
Longmont
05.2025 - 12.2025
  • Supervised daily operations and ensured smooth workflow during busy shifts.
  • Trained new baristas on customer service standards and beverage preparation techniques.
  • Managed inventory levels and ordered supplies to meet store demands.
  • Monitored quality control to maintain high standards of food and beverage safety.
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Helped employees accomplish tasks during peak periods.
  • Ensured completion of all opening and closing duties were completed accurately according to established guidelines.

I am food safety certified in the state of Colorado.

Operations & Store Assistant Manager

Daniel Diamonds
Evergreen
06.2025 - 09.2025
  • Oversaw daily operations for both home and business settings.
  • Included scheduling, inventory management, and customer service.
  • Managed store opening/closing procedures, cash and credit card handling, phone calls, and sales transactions at a local jewelry store.
  • Coordinated client appointments, special orders, as well as vendor and jeweler communication.
  • Maintained property and pet care during extended house-sitting engagements, ensuring security and upkeep.

Rental Agent

Budget Avis Group
04.2024 - 06.2025
  • Processed vehicle rentals, returns, and reservations while providing exceptional customer service in a fast-paced environment.
  • Handled credit cards, social security numbers, driver's licenses, and corporate as well as personal accounts with accuracy, accountability, and security.
  • Conducted vehicle inspections, managed inventory availability, and coordinated with service teams to ensure fleet readiness.
  • Completed simple preventative maintenance on vehicles when necessary.
  • Upsold insurance coverage, vehicle upgrades, and additional services to meet customer needs and exceed sales targets.
  • Chased leads for business accounts through Budget Truck.

Support Staff

Pumphouse Brewery
Longmont
02.2023 - 04.2024
  • Provided excellent front-of-house service, seating guests, taking multi-line phone calls, delegating, and managing waitlists.
  • Supported servers and kitchen staff in a fast-paced environment.
  • Restaurant upkeep and general maintenance, food running, drink running, bussing tables, assisting where necessary (such as grabbing drinks for tables, helping host stand while bussing/helping bussing while hosting), and completing side-work to its full extent.

Delivery Driver

Jimmy John's
Longmont/Estes Park
06.2021 - 03.2023
  • Ensured prompt and accurate deliveries while maintaining high customer satisfaction, often handling more than 4 deliveries at a time.
  • Managed cash handling and order verification.
  • Assisted in-shop with sandwich making, running cash registers, answering phone calls, taking orders, and completing opening/closing/end-of-shift tasks.

Support Staff

Pumphouse Brewery
Longmont
02.2018 - 09.2019
  • Provided excellent front-of-house service, seating guests, taking multi-line phone calls, delegating, and managing waitlists.
  • Supported servers and kitchen staff in a fast-paced environment.
  • Restaurant upkeep and general maintenance, food running, drink running, bussing tables, assisting where necessary (such as grabbing drinks for tables, helping host stand while bussing/helping bussing while hosting), and completing side-work to its full extent.

Education

GED -

Skills

  • Adaptable
  • Customer service
  • Building rapport
  • Organizational skills
  • Problem-solving
  • Sales
  • Inventory management
  • Basic maintenance processes
  • Vehicle knowledge
  • Hospitality
  • Multitasking
  • Quick learner
  • Clear communication
  • Teamwork
  • Independent work
  • Positive attitude
  • Adobe Lightroom
  • Quality control

Timeline

Operations & Store Assistant Manager

Daniel Diamonds
06.2025 - 09.2025

Shift Manager

Starbucks
05.2025 - 12.2025

Rental Agent

Budget Avis Group
04.2024 - 06.2025

Self-employed

Freelance Photographer
01.2024 - Current

Support Staff

Pumphouse Brewery
02.2023 - 04.2024

Delivery Driver

Jimmy John's
06.2021 - 03.2023

Support Staff

Pumphouse Brewery
02.2018 - 09.2019

GED -

Cassidie Gilson