Cassandra Rios
Denver
Summary
Dynamic professional with extensive experience at Ace Towing Enterprises, excelling in title transfer and document verification. Proven ability to enhance customer satisfaction through exceptional service and effective communication. Skilled in data entry and report preparation, adept at managing multiple projects under tight deadlines while fostering a collaborative team environment.
Overview
12
12
years of professional experience
Work History
Title Clerk
Ace Towing Enterprises
Denver
10.2017 - Current
- Assisted new vehicle owners to understand title transfer process and steps required of owners to finish process.
- Verified accuracy of title documents for completeness and correctness.
- Performed data entry of vehicle information into system for registration purposes.
- Prepared daily reports to document title activity and sales.
- Ensured that all necessary paperwork was completed correctly prior to closing out a transaction.
- Notified supervisor of possible delays and issues.
- Performed title searches, ordered reports, and obtained clearance documents.
- Managed multiple projects simultaneously while adhering to strict deadlines.
- Processed applications for new titles, transfers and duplicate titles.
Receptionist
Wet N Dry Cleaning LLC
Denver
04.2015 - 08.2016
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Managed company database and ensured the accuracy of contact information.
- Sorted incoming mail and directed to correct personnel each day.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Monitored office supplies inventory and placed orders when necessary.
- Scheduled and confirmed appointments.
General Manager
Sizzling Platter
Denver
06.2013 - 06.2014
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Prepared staff work schedules and assigned team members to specific duties.
Education
Some College (No Degree) - Occupational Therapy For Children
Community College of Aurora
Aurora, COSkills
- Title transfer
- Document verification
- Data entry
- Title searches
- Report preparation
- Customer service
- Fluent in English and Spanish
- Office administration
Timeline
Title Clerk
Ace Towing Enterprises
10.2017 - Current
Receptionist
Wet N Dry Cleaning LLC
04.2015 - 08.2016
General Manager
Sizzling Platter
06.2013 - 06.2014
Some College (No Degree) - Occupational Therapy For Children
Community College of Aurora
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