Cassandra Jensen
Colorado Springs,CO
Summary
A results-driven management professional with strong background in overseeing departmental functions and driving team success. Known for fostering collaborative work environments and adapting to evolving business needs. Possesses excellent leadership and organizational skills, ensuring consistent achievement of departmental goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Department Manager
McDonald's
05.2023 - 08.2025
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained and mentored new employees to maximize team performance.
- Promoted a positive work environment through open communication and constructive feedback.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
Department Manager
McDonald's
09.2022 - 03.2023
- Developed a nurturing work environment for employees, leading to increased satisfaction and retention rates.
- Reduced employee turnover rate by addressing concerns promptly and proactively engaging in conflict resolution efforts.
- Boosted employee morale through regular recognition events and performance-based incentives.
- Motivated employees through special events and incentive programs.
Shift Manager
McDonald's
08.2018 - 09.2020
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
General Manager
Dairy Queen
03.2016 - 07.2017
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Crew Member
Taco Bell
05.2012 - 08.2014
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
High School Diploma -
Achieve K-12
Colorado Springs, CO05.2014
Skills
- Customer service
- Staff management
- Team leadership
- Team supervision
- Training and mentoring
- Problem-solving
- Task delegation
Certification
- ServSafe Manager- Expires 2027
Timeline
Department Manager
McDonald's
05.2023 - 08.2025
Department Manager
McDonald's
09.2022 - 03.2023
Shift Manager
McDonald's
08.2018 - 09.2020
General Manager
Dairy Queen
03.2016 - 07.2017
Crew Member
Taco Bell
05.2012 - 08.2014
High School Diploma -
Achieve K-12
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