Cassandra Fabian-Crowley
FORT COLLINS
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I have reached a comfortable place in my life where I am looking for a company that I can work hard for, but will also recognize my hard work and reward my time and energy with equal benefits and compensation. I am always happy to go the extra mile, as long as it is appreciated. I pride myself on working well with others and I am able to maintain a positive workplace atmosphere.
Overview
10
10
years of professional experience
Work History
Disability Claims Specialist
The Women's Clinic Of Northern Colorado
04.2017 - Current
- Generated, posted and attached information to claim files.
- Checked documentation for accuracy and validity on updated systems.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Maintained confidentiality of patient finances, records, and health statuses.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Verified client information by analyzing existing evidence on file.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Communicated effectively with staff members of operations, finance and clinical departments.
Server
Twin Hills Golf And Country Club
09.2016 - 03.2017
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Customer Service Representative Lead
Q Gym
01.2015 - 09.2016
- Built positive rapport and relationships for high levels of customer satisfaction.
- Onboarded and trained customer representatives to meet performance and service goals.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Coached and mentored service representatives to deliver polite, professional customer interactions.
- Implemented company policies and procedures for professional, cohesive customer care.
- Monitored customer service calls to verify representatives' adherence to service standards and best practices.
Customer Service Representative
Genie Industries
06.2014 - 01.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High School Diploma -
Carl Junction High School
Carl Junction, MO05.2010
Skills
- Microsoft Office
- Medical Records Management
- Disability Claims Process
- Customer Inquiries
- Work Organizing and Prioritizing
- Insurance Terminology
- Data Entry Software
- NextGen
- Knowledge of ICD 10 Coding
- Excellent Administrative Abilities
References
- Nicole Meyer, Clinical Manager of The Women's Clinic of Northern Colorado; email : meyern@fcwc.com; phone : 9704937442
- Nancy Arrieta, Surgical Billing Coordinator of The Women's Clinic of Northern Colorado; email : arrietan@fcwc.com; phone : 9704937442
- Ryan Ferrier, Internal Auditor of Leggett & Platt; email : rferrier62@gmail.com ; phone : 4178502625
Timeline
Disability Claims Specialist
The Women's Clinic Of Northern Colorado
04.2017 - Current
Server
Twin Hills Golf And Country Club
09.2016 - 03.2017
Customer Service Representative Lead
Q Gym
01.2015 - 09.2016
Customer Service Representative
Genie Industries
06.2014 - 01.2015
High School Diploma -
Carl Junction High School
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