Casper Tuhey
Ward
Summary
Dynamic leader with extensive experience in customer service and team training. Skilled in inventory management and operational efficiency, consistently achieving high performance metrics. Committed to fostering strong relationships and delivering exceptional customer experiences.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Sales Lead
1-800-got-junk
Longmont
03.2025 - Current
- Developed strong relationships with key customers through regular check-ins and personalized follow-ups
- Coordinated with other departments such as sales or technical support to ensure seamless handoffs when necessary
- Working closely with other leads and management allows us to be the #2 franchise in the US
- Guided team members in delivering exceptional customer service experiences.
- Assisted customers in selecting appropriate junk removal solutions for their needs.
- Trained new staff on company policies and customer interaction techniques.
Ranch hand (volunteer)
N/A
Ward
03.2025 - Current
- Cleaned and organized barns, ensuring a safe environment for animals.
- Repaired broken fencing or other structures on the property.
- Worked with owner to determine ranch needs.
- Performed general ranch maintenance such as cleaning stalls, barns, and other areas.
- Implemented plans designed to improve efficiency of operations on the ranch.
- Operated irrigation systems to ensure adequate water for crops and pastures.
- Used all-terrain vehicles to patrol expansive land holding, pastures and grazing areas to monitor animal activities.
- Cleared and maintained irrigation ditches for adequate water flow, dust suppression and crop growth.
- Patrolled holding habitats and grazing areas to monitor animal safety and make timely repairs to equipment, gates and pens.
Warehouse Worker
Manpower
Stuart
10.2024 - Current
- Loaded and unloaded shipments, ensuring proper handling of products.
- Maintained inventory accuracy through regular checks and restocking procedures.
- Assisted team members in organizing and prioritizing workflow tasks daily.
- Collaborated with supervisors to optimize storage space and layout planning.
- Used scanning equipment to track inventory movement and manage stock levels.
- Used pallet jacks to move items to and from warehouse locations.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Particiated in record breaking sales at one location, totaling 200% during winter season across the companies time being open
- Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.
Trainer
PDQ - People Dedicated to Quality
Stuart
08.2023 - 08.2024
- Developed training materials for employee onboarding and skill enhancement.
- Conducted assessments to evaluate training effectiveness and employee performance.
- Collaborated with management to identify training needs across departments.
- Coordinated logistics for training sessions, including scheduling and resource allocation.
- Provided one-on-one coaching to employees seeking professional development support.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Maintained up-to-date records of trainee progress and provided regular updates to management team.
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
- Explained goals and expectations required of trainees.
CSR, Sales
Dominos
Palm City
01.2023 - 07.2023
- Delivered excellent customer service during high-volume order periods.
- Assisted customers with menu selections and order modifications.
- Processed transactions using point-of-sale systems accurately.
- Maintained cleanliness and organization of dining and service areas.
- Upsold promotional items to enhance customer experience.
- Processed orders accurately and efficiently according to established procedures and timelines.
- Developed and maintained relationships with existing customers in order to facilitate repeat business opportunities.
- Provided customer service and technical support to customers via phone, email, live chat, and social media.
Overnight Baker
Panera Bread
Stuart
03.2022 - 01.2023
- Prepared fresh dough and baked a variety of bread products nightly.
- Maintained cleanliness and organization of baking area and equipment.
- Monitored baking times to ensure product quality and consistency.
- Collaborated with team members to restock ingredients and supplies.
- Operated baking ovens and mixers safely and efficiently.
- Managed inventory of baking supplies, reporting shortages as needed.
- Kept accurate records of baking times, temperatures, ingredients and other production data.
- Adhered strictly to health codes regarding food preparation and storage.
- Managed multiple tasks simultaneously while ensuring accuracy of work product.
- Calibrated ovens periodically throughout shift to maintain accurate temperatures.
- Organized finished products for display cases or delivery vehicles according to customer orders.
- Measured, mixed and prepped raw materials according to company specifications and recipes.
- Performed minor maintenance tasks such as cleaning ovens, replacing light bulbs.
Assistant Manager
Domino's
Stuart
09.2020 - 03.2022
- Assisted in managing daily operations of a busy pizza restaurant.
- Trained team members on food preparation and customer service standards.
- Coordinated inventory management to ensure stock availability and freshness.
- Handled customer inquiries and resolved issues to maintain satisfaction.
- Supported scheduling and staffing to optimize workforce efficiency.
- Implemented best practices for food safety and sanitation compliance.
- Collaborated with management on promotional initiatives and marketing strategies.
- Monitored performance metrics to identify areas for operational improvement.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Developed a system for tracking inventory and ordering supplies as needed.
- Created reports on sales trends, inventory levels, and financial data.
Education
GED -
Stuart Adult Learninf Center
Stuart, FLSkills
- Supervising Experience
- Customer support
- Computer skills
- Leadership
- Team management
- Training
- Cash Handling
- Restaurant experience
- Food Preparation
- Inventory
- Warehouse experience
- Customer relationship management
- Power tools
- Food service
- Phone etiquette
- Packaging
- Retail math
- Microsoft Word
- Customer service
- Inventory Control
- Marketing
- Outdoor work
- Product demos
- Schedule Management
- Food safety
- Outside sales
- Communication skills
- Serving
- Shift Management
- Hospitality
- Baking
- Animal care
- Restaurant management
- Pallet Jack
- Store Management Experience
- Documentation review
- POS
- Food handling
- Inventory management
- Employee training
- Conflict resolution
- Problem solving
- Time management
- Brand awareness
Certification
- Driver's License
- Food Handler Certification
Timeline
Customer Sales Lead
1-800-got-junk
03.2025 - Current
Ranch hand (volunteer)
N/A
03.2025 - Current
Warehouse Worker
Manpower
10.2024 - Current
Trainer
PDQ - People Dedicated to Quality
08.2023 - 08.2024
CSR, Sales
Dominos
01.2023 - 07.2023
Overnight Baker
Panera Bread
03.2022 - 01.2023
Assistant Manager
Domino's
09.2020 - 03.2022
GED -
Stuart Adult Learninf Center