CASLYNNE TRUJILLO
Morgan County Communications
Wiggins,CO
1
Certification
3
years of professional experience
Crisis Management Specialist with extensive experience in emergency communication and high-pressure decision-making. Known for delivering reliable results through collaboration and adaptability in challenging environments. Skilled in multitasking and problem-solving, maintaining composure while addressing complex issues to foster proactive responses during emergencies.
Work History
Communication Center Specialist
4 Months- Answered emergency and non-emergency calls, gathering accurate caller details for dispatch.
- Monitored radio channels and relayed information clearly to field units.
- Entered incident data into records systems with accuracy and attention to detail.
- Prioritized requests and routed communications based on urgency and protocol.
911 Dispatcher
6 Months- Answered emergency and non-emergency calls, documenting critical information for efficient response and resource allocation
- Dispatched police, code enforcement, fire marshals, and park rangers via radio and computer systems, ensuring timely assistance and coordination
- Maintained composure and efficiency in high-stress situations, facilitating effective communication and response to urgent incidents
- Enter and update records in real-time systems with accuracy and attention to detail
- Dispatched police units using radio and CAD systems to coordinate accurate, timely field response.
- Answered emergency and non-emergency calls, gathered critical details, and prioritized incidents for immediate response.
Dispatcher II / Trainer
1 Year 11 Months- Managed high-volume 911 calls and efficiently dispatched emergency services to ensure rapid response
- Trained new hires on call handling techniques and operational protocols to enhance team readiness
- Monitored multiple radio channels and coordinated response efforts
- Monitored multiple radio channels and coordinated response efforts to optimize emergency service deployment
- Dispatched law enforcement, fire, and medical units using CAD and radio systems.
- Answered emergency and non-emergency calls, gathered critical details, and prioritized response needs.
Education
High School Diploma
- Honor Roll
Some College - Criminal Justice
Skills
Emergency dispatch
Records management
Records Management & Data Entry
Microsoft Office
Customer communication
Customer Service & Communication
Report writing
Radio communication
Critical thinking
Works Well Under Pressure
Active listening
Technical proficiency
Certification
- EMD - Emergency Medical Dispatch
- CTO - Communications Training Officer
Timeline
Communication Center Specialist
Morgan County Communications
06.2026 - CurrentRead More
911 Dispatcher
Englewood Police Department
12.2025 - 06.2026Read More
Dispatcher II / Trainer
Weld County Communications
07.2023 - 06.2025Read More
Erie High School
High School Diploma
Read More
Front Range Community College
Some College from Criminal Justice
Read More