Casey Lindholm
Broomfield,CO
Summary
Experienced customer service professional adept at utilizing knowledge of both the delivery aspect of the job and the customer service industry to successful transportation operations and create a safe work environment for the drivers and customers. Proficient in effective time management, quick learning, and working collaboratively in a team.
Overview
2
2
years of professional experience
Work History
Operations Supervisor
Speedbox LLC
10.2024 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Provided real-time assistance to drivers by fielding calls regarding job-related inquires and resolving issues such as vehicle breakdowns, delays, and route adjustments by coordinating roadside assistance or other resources.
- Monitored and ensured timely completion of scheduled deliveries, leveraging logistics software to track progress and address delays proactively.
- Acted as primary point of contact for escalations, including customer concerns, operational changes, and safety-related incidents.
- Compiled and analyzed weekly reports on timecards, customer delivery feedback, warehouse performance metrics, and safety compliance for 150+ drivers at our peak.
- Identified trends and implemented actionable solutions to improve efficiency, customer satisfaction, and safety performance.
- Partnered with warehouse teams, managers, and other stakeholders to optimize delivery workflows and address operational bottlenecks.
Delivery Associate
Speedbox LLC
01.2023 - 09.2024
- Delivered packages to customer doorsteps and business offices.
- Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
- Demonstrated excellent problem-solving skills when faced with challenging circumstances without compromising the quality of work or customer satisfaction.
- Collaborated with team members to meet tight deadlines during peak delivery periods.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Reduced delivery errors by double-checking orders and verifying addresses prior to departure.
- Adapted quickly to changing conditions during inclement weather or unexpected road closures, rerouting effectively while minimizing delays.
Education
No Degree - Cyber Security
Front Range Community College
Westminster, CO08-2023
High School Diploma -
Jefferson Academy
Broomfield, CO05-2017
Skills
- Operations management
- Performance monitoring
- Safety oversight
- Logistics oversight
- Problem-solving
- Teamwork and collaboration
- Time management skills
- Punctual and reliable
Timeline
Operations Supervisor
Speedbox LLC
10.2024 - Current
Delivery Associate
Speedbox LLC
01.2023 - 09.2024
No Degree - Cyber Security
Front Range Community College
High School Diploma -
Jefferson Academy
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