Casandra Ortega
Pueblo,CO
Summary
Experienced customer service and sales associate with a strong background in retail and receptionist roles. Demonstrated expertise in sales, technical support, and providing exceptional customer care. Proficient in major customer software platforms and skilled in conflict resolution. Known for maintaining a positive and friendly attitude, ensuring a pleasant experience for customers.
Overview
12
12
years of professional experience
Work History
Convenience Store Clerk
Maverik Adventure's First Stop
04.2024 - 12.2024
- Received inventory from vendors and entered merchandise into inventory database to keep accurate records.
- Stocked merchandise on display shelves and racks to provide good selection for customers.
- Complied with company guidance and state and federal laws to control sales of tobacco, and alcohol products.
- Followed cash handling, inventory accountability and fueling station procedures as part of operations.
Clerk
North Shore Marina
04.2020 - 03.2024
- Greet and register guests., provide prompt and courteous service
- Answer phone and emails regarding all customer questions and concerns
- Secure and manage boat rentals, and slip contracts
- Stock inventory, maintain cleanliness of store, bathrooms and showers
- Issue and print state required licenses and passes
- Maintained filing system and organized customer documents for easy retrieval of information.
Front Desk Receptionist
RFI Flooring
05.2017 - 02.2020
- Greet and register guests., provide prompt and courteous service
- Answer phones and routing them accordingly
- Schedule and manage appointments, estimates, and jobs
- Entry level administrative support including typing, filing, copying, and coordinating calendars
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Key Holder Sales Associate
Dollar General
08.2015 - 01.2017
- Opens and closes the store following proper procedures
- Count money in drawers at the beginning and end of each shift
- Provide excellent customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Stock shelves and unload inventory from trucks, clean and maintain the sales floor
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
Customer Service Representative
Iqor
06.2013 - 07.2015
- Provided prompt customer support with a professional, friendly, and patient attitude
- Answered over 150 calls per day exceeding quota by 20%
- Utilized knowledge of products to make tailored recommendations based on customer needs and preferences
Education
Diploma -
South High School
Pueblo, CO05.2013
Skills
- Leadership and Management training
- Honest
- Hard Working
- Detail Oriented
- Excellent Customer service
- Communication
- Multi Tasking Ability
- Energetic self-starter
- Refunds and exchanges
- Cash register management
- Troubleshooting
- Complaint resolution
Timeline
Convenience Store Clerk
Maverik Adventure's First Stop
04.2024 - 12.2024
Clerk
North Shore Marina
04.2020 - 03.2024
Front Desk Receptionist
RFI Flooring
05.2017 - 02.2020
Key Holder Sales Associate
Dollar General
08.2015 - 01.2017
Customer Service Representative
Iqor
06.2013 - 07.2015
Diploma -
South High School
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