Casandra Hood
Denver
Summary
Dedicated and results driven administrative professional with years of experience and a strong background in hospitality management. Highly adaptable, energetic, organized, and proactive in approach to identifying opportunities to improve and generate revenue. Proficient at handling confidential information and maintaining a high-level of professionalism. Known for efficient multitasking and exceptional organizational abilities.
Experienced administrative professional prepared for leadership in branch office environment. Strong focus on team collaboration and achieving results. Skilled in office management, customer service, and financial operations. Reliable and adaptable, known for supporting and enhancing organizational goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Branch Office Administrator
Edward Jones
Lakewood, CO
05.2024 - Current
- Deliver personalized service to ensure all clients feel welcomed and heard.
- Answer and screen all incoming calls for my Financial Advisor.
- Process deposits and all financial transactions such as ACH’s and Wire Transfers.
- Took on a more active role to be a part of our business plan and to get clients and their families to trust in us.
- Ensure that there was accurate record keeping and confidentiality with all clients.
- Ensure all day-to-day office responsibilities are getting completed in a timely manner.
- Actively involved in the Region’s leadership team by conducting our quarterly lunch & learns for our Client Support Team Members.
Executive Administrative Coordinator, Main Office
Crafted Concepts
Denver, CO
06.2014 - 02.2024
- Managed employee onboarding, making sure all paperwork was correct and filed in a timely manner.
- Coordinated and managed executive calendars, scheduling appointments, meetings, and conference.
- Managed incoming and outgoing mail and packages, ensuring timely distribution and accurate record-keeping.
- Answered and screened telephone calls for all locations in a courteous manner, while taking messages with a higher degree of accuracy.
- Weekly submittals of payroll, inventory, sales, and accounts payable for multiple locations.
- Weekly menu audits online for all restaurants.
- Responded to online restaurant reviews for all locations.
- Bank Reconciliation and Cash management to make sure our financials for each period were accurate.
General Manager
Rioja
10.2019 - 12.2020
- Screened, interviewed, and hired new candidates to bring on the best talent and build a successful team.
- Executed responding to a high volume of leads from multiple different industries with a calm attitude, organizational skills, and daily goal setting efforts.
Assistant General Manager
Rioja
12.2016 - 10.2019
- Assisted hiring team to screen, and interview candidates to bring on the best talent and build a successful team.
- Proficient in OpenTable reservations system, Aloha POS system.
- Created and edited menu’s.
- Trained, educated and on boarded new employees.
- Consistently met and exceeded goals.
- Ensured compliance with health, safety, sanitation and alcohol awareness standards.
- Developed weekly hourly staff work schedule, based on forecasted occupancy while monitoring labor costs in accordance with budget.
Server
Stoic and Genuine
06.2014 - 02.2017
- Maintained 100% compliant to all standards. Ensure safety of guests and associates by completing training for food safety and restaurant safety guidelines.
- Trained and mentored new staff using corporate SOP’s and development planning.
- Provided excellent customer experiences through phenomenal customer service, evidenced by having customers request my section and many compliments.
- Helped with the opening processes of the new restaurant.
Server
Willie G’s Seafood
Denver, CO
11.2013 - 06.2014
- Remained compliant with all of the Landry’s standards and procedures.
- Provided excellent customer experiences through phenomenal customer service, evidenced by having customers request my section and many compliments.
Server
Flannel Restaurant at Topnotch Resort and Spa
Stowe, VT
09.2010 - 10.2013
- Maintained AAA Preferred Boutique Standards of service in two 4 diamond restaurants.
- Trained and mentored new staff using corporate SOP’s and development planning.
- Achieved highest server sales during the 3rd quarter of 2013 out of 30 servers.
- Well-rounded knowledge of wine, beer and spirits.
Assistant Sales Manager
Stowe Area Association
06.2011 - 06.2013
- Consistently exceeded sales goals by creating new leads and maintaining existing partnerships.
- Closely followed up on all business leads within a 24-hour response timeline to clients.
- Trained, educated and on boarded new employees.
- Collated the incoming occupancy surveys, and generated the weekly reports, and sent out the new surveys.
- Assisted in general management of sales staff and office; manage the scheduling and front desk shifts in absence of the Sales Director.
Education
Bachelor of Science (B.S.) - Hospitality Management
Johnson State College
Johnson, Vermont01-2011
Skills
- Supply inventory
- Leadership and supervision
- Client relationship building
- Customer engagement
Certification
- Barstarts/Barsmarts Certification
- TIPS Certification
- Serve Safe Food Handlers Certification
- MIBE Leadership Summit 2024
Timeline
Branch Office Administrator
Edward Jones
05.2024 - Current
General Manager
Rioja
10.2019 - 12.2020
Assistant General Manager
Rioja
12.2016 - 10.2019
Executive Administrative Coordinator, Main Office
Crafted Concepts
06.2014 - 02.2024
Server
Stoic and Genuine
06.2014 - 02.2017
Server
Willie G’s Seafood
11.2013 - 06.2014
Assistant Sales Manager
Stowe Area Association
06.2011 - 06.2013
Server
Flannel Restaurant at Topnotch Resort and Spa
09.2010 - 10.2013
Bachelor of Science (B.S.) - Hospitality Management
Johnson State College