Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Carrie Lira

Craig,CO

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

8
8
years of professional experience
1
1
Certification

Work History

General Manager

Quality Inn & Suites
06.2022 - Current
  • Managed employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Formulated policies and procedures to streamline operations.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

Housekeeping Manager

Apex Properties
04.2021 - 06.2022
  • Worked with front desk to respond promptly to all guest requests.
  • Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
  • Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
  • Communicated repair needs to maintenance staff.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Investigated customer complaints promptly, seeking timely resolutions to maintain positive guest experiences throughout their stay at the hotel.
  • Managed team productivity and workflow to exceed quality standards.
  • Completed schedules, shift reports, and other business documentation.
  • Improved overall cleanliness scores with thorough inspections and prompt corrective actions as needed.
  • Managed staff of 5-15 housekeepers.

Reservations Coordinator

Snowbowl
03.2019 - 04.2021
  • Offered appropriate reservation options based on expected attendees when coordinating events.
  • Enhanced cross-departmental collaboration by participating in regular meetings with front desk staff, housekeeping personnel, and catering teams.
  • Safeguarded guest privacy by adhering to strict data protection policies while handling personal information in reservation systems.
  • Increased overall efficiency by training new team members on best practices in reservations management.
  • Reduced no-shows by implementing a comprehensive confirmation system, ensuring effective communication with guests prior to arrival dates.
  • Maintained accurate guest records through diligent data entry and consistent database management practices.
  • Improved customer satisfaction ratings by promptly addressing concerns and providing personalized assistance throughout the booking process.

Housekeeper

Hampton Inn & Suites By Hilton
08.2016 - 03.2019
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Disposed of trash and recyclables each day to avoid waste buildup.

Education

High School Diploma -

Moffat County High School
Craig, CO

Skills

  • Leadership and team building
  • Problem Resolution
  • Operations Management
  • Efficient multi-tasker
  • Time Management
  • Effective leader
  • Team Leadership
  • Staff Management
  • Customer Relationship Management
  • Administrative Skills
  • Account Management
  • Quality Management

Certification

Hospitality Managment Certified Exp. 2029

Hotel Operations Certified Exp. 2029

State Food Manager Certified Exp. 2029

Timeline

General Manager

Quality Inn & Suites
06.2022 - Current

Housekeeping Manager

Apex Properties
04.2021 - 06.2022

Reservations Coordinator

Snowbowl
03.2019 - 04.2021

Housekeeper

Hampton Inn & Suites By Hilton
08.2016 - 03.2019

High School Diploma -

Moffat County High School

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Carrie Lira