Carrie Koss
Firestone
Summary
Detail-oriented and results driven professional with several years experience in office administration, bookkeeping, financial sales, and delivering superior client service. Proven ability to manage administrative operations, maintain accurate financial records, and build strong client relationships. Seeking a dynamic opportunity where I can contribute my expertise, grow professionally, and embrace new skills and work environments.
Overview
19
19
years of professional experience
Work History
Office Administrator
RE/MAX
08.2016 - Current
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities from providing executive assistance to 25 agents to event planning to device and program support.
- Managed budgets and financial reports as well as paying all expenses and agent commissions.
- Ensured compliance with State requirements by conducting regular audits of internal documents and records.
- Assisted in developing business strategies to increase profits while maintaining high levels of client satisfaction.
- Resolved conflicts by actively listening to concerns and providing mutually appropriate solutions.
Small Business and Personal Banker
Wells Fargo
02.2010 - 07.2015
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
Branch Manager
Citifinancial
01.2006 - 09.2009
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
Education
Business Administration
Metro State College
Denver, COSkills
- Office administration and administrative support
- Client engagement and retention
- Bookkeeping
- Internal auditing
- Financial services
- Exceptional verbal and written communication
Timeline
Office Administrator
RE/MAX
08.2016 - Current
Small Business and Personal Banker
Wells Fargo
02.2010 - 07.2015
Branch Manager
Citifinancial
01.2006 - 09.2009
Business Administration
Metro State College
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