Carrie Heartley
Colorado Springs
Summary
Certified coding professional with strong foundation in medical coding systems, compliance regulations, and healthcare documentation. Adept at ensuring precise and accurate code assignment, optimizing reimbursement processes, and maintaining high standards of data integrity. Known for collaborative teamwork and adaptability in dynamic environments, contributing to team success and achieving organizational goals.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Accounting/Account Receivables
Mike Maroone Honda
05.2023 - Current
- My billing duties include, but not limited to collecting all money owed for wholesale parts for over 300 accounts between two stores. Supervising outstanding monies for dealer and wholesale trades. Tallying daily deposits for all departments.
- Improved cash flow for the company through efficient management of accounts receivable, timely billing, and diligent follow-up on past-due amounts.
- Conducted regular audits of accounts receivable processes, identifying areas for improvement and implementing necessary changes.
- Established strong communication channels between accounts receivable and other departments, fostering collaboration on shared objectives such as revenue generation and customer relations.
- Contributed to smoother month-end closing procedures by ensuring accurate and timely reporting of accounts receivable balances by processessing monthly accounting statements.
- Reduced outstanding accounts receivable by implementing effective collection strategies and close monitoring of overdue invoices.
- Works with other departments & vendors to ensure that the correct amounts are collected in a timely manner, verify and record transactions, resolve account discrepancies, and perform other tasks to secure client payments
Accounting Clerk
C.P.A.
11.2022 - 05.2023
- Provided exceptional customer service when addressing client inquiries related to invoices, payments, or account balances.
- Collaborated with other CPAs and accounting clerks to maintain a cohesive and supportive work environment, fostering knowledge sharing and continuous improvement efforts.
- Demonstrated adaptability by learning new software tools and accounting practices, ensuring continued professional development and growth.
- Collaborated with other accounting clerks to maintain a cohesive and supportive work environment, fostering knowledge sharing and continuous improvement efforts.
- Maintained accounting records utilizing in-house and client systems.
- Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
- I am processed finished tax returns, sending documents and obtaining DocuSign signature
- Processed & sent out client 1099s
- Mailing out tax organizers, tax returns, and other documents
Accounting/Inventory Specialist
Mike Maroone Honda
01.2020 - 11.2022
- I am responsible of the sale and billing of all new, used, and traded vehicles for both Mike Maroone Chevy South and Mike Maroone Honda.
- I process all dealer trades by inputting, processing, and billing all pertinent vehicle information into Dealertrack system
- I cut checks for all purchased units and receipting all money for outgoing units
- I am also responsible for the tallying of the store's daily bank deposits for all different departments
- My billing duties include, but are not limited to, tracking all outstanding monies that are due to both stores through vehicle sales & trades and extended warranty payments
- I assist in Accounts Receivables & processing account payable invoices and acquisition payroll
Service Assistant
Mike Maroone Chevrolet South
07.2019 - 01.2020
- Resolved client inquiries and issues, maintaining a high level of professionalism and courtesy.
- Developed strong relationships with customers through exceptional communication skills, leading to increased loyalty and repeat business.
- I assisted the Service Manager and the Service Advisors in collecting monies for all repair orders
- Assisted team members in improving workflow efficiency by sharing best practices.
- Processed all extended warranty and Fleet claims
- I audited all daily sales and balanced all credit cards and cash sales
- I answered all incoming calls and delegated messages to Service Advisors
- I assisted in VIN Verifications and writing purchase orders
- I was responsible for all loaner vehicles, verifying insurance, writing contract and returning units into inventory
- Adapted quickly to changing circumstances within the workplace, demonstrating flexibility and resilience in response to challenges faced during daily operations.
Customer Service Advocate
Anthem Dental
02.2019 - 07.2019
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed comprehensive knowledge of company products and services to provide accurate information to customers.
- Assisting both members and providers with benefits and claims inquiries
- Accustomed to high call volumes and multi-tasking while maintaining the highest degree of customer service
- Verifyied Eligibility
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Identified and resolved discrepancies and errors in customer accounts.
United Health Customer Service Representative
Firstsource
09.2018 - 02.2019
- Assisting callers with questions regarding their insurance plan benefits and claims
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Multi-Screen navigation and knowledge of quoting several different insurance benefits
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
RESERVATIONS MANAGER/MANAGER ON DUTY
THE MINING EXCHANGE, A WYNDHAM GRAND HOTEL
11.2012 - 06.2018
- Ensures that all customer calls are handled politely, timely and efficiently, ascertaining and accurately meeting the callers needs
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Collaborated with sales and marketing teams to optimize revenue through strategic pricing strategies.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Maintained accurate records of bookings on hotel reservation system and forecasted probable revenue streams.
- Monitored inventory levels across multiple booking channels, preventing overbooking incidents and maximizing room revenue opportunities.
- Works daily with travel planners of Colorado Springs' top companies to accommodate their special guests
- Analyzed booking trends to forecast occupancy rates accurately, informing revenue management decisions.
- Handled special requests from guests with utmost professionalism, personalizing their stay experience whenever possible.
- Participated in industry events or networking opportunities to build relationships with travel partners or industry professionals for referral business generation purposes.
- Regulates & controls hotel room inventory to maximize the number of room revenue
- Negotiated contracts with corporate clients for preferred rates or allotments, strengthening partnerships and generating additional revenue streams.
- Responsible for preparation of occupancy forecast for all hotel managers & timely payment of all travel agent commissions
- Acted as a liaison between reservations and other hotel departments, ensuring seamless communication and efficient problem resolution.
- Coordinated with Sales Department regarding implementing & managing all hotel's group blocks/Reservations
- Assisted front office staff in managing walk-ins or last-minute changes during peak periods, maintaining smooth operations and guest satisfaction levels.
OWNER & LICENSED MASSAGE THERAPIST
DE MASSAGGIOS & PIKES PEAK PROFESSIONAL MASSAGE THERAPY
01.2005 - 01.2013
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Authored all marketing & sales materials, front office procedures, and company website
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Rapidly learned & implemented all insurance billing procedures & correspondence for eligible clients
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Efficient & creative appointment setting
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
Education
Medical Billing & Coding Certification Program - Knowledge of Medical Terminology, Health Information Management, ICD-10-PCS Coding
DeVry University-Chicago/Loop
Chicago, IL03-2025
Licensed Massage Therapy - Courses included anatomy, physiology, kinesiology, pathology, business ethics
INTERNATIONAL BEAUTY & MASSAGE ACADEMY
Colorado Springs, CO01.2005
Skills
- Medical terminology & Health Information Management
- CPT coding
- ICD-10-PCS coding
- ICD-10-CM coding
- Possesses high level of integrity & dependability
- Workflow optimization & Excellent Time management
- Attention to detail
- Self-starter & fast learner
- Expert Multi-tasking skills
- Organization and task prioritization
- Strong Problem-solving abilities
- Effective Verbal and written communication
- Critical thinking & Analytical skills
- Great Interpersonal skills
- Adaptability and flexibility
- Accounts receivable management
- Computer proficiency & Software knowledge
- Data Entry & Follow up skills
Certification
Certified Coding exam date expected March 2025
Timeline
Accounting/Account Receivables
Mike Maroone Honda
05.2023 - Current
Accounting Clerk
C.P.A.
11.2022 - 05.2023
Accounting/Inventory Specialist
Mike Maroone Honda
01.2020 - 11.2022
Service Assistant
Mike Maroone Chevrolet South
07.2019 - 01.2020
Customer Service Advocate
Anthem Dental
02.2019 - 07.2019
United Health Customer Service Representative
Firstsource
09.2018 - 02.2019
RESERVATIONS MANAGER/MANAGER ON DUTY
THE MINING EXCHANGE, A WYNDHAM GRAND HOTEL
11.2012 - 06.2018
OWNER & LICENSED MASSAGE THERAPIST
DE MASSAGGIOS & PIKES PEAK PROFESSIONAL MASSAGE THERAPY
01.2005 - 01.2013
Licensed Massage Therapy - Courses included anatomy, physiology, kinesiology, pathology, business ethics
INTERNATIONAL BEAUTY & MASSAGE ACADEMY
Medical Billing & Coding Certification Program - Knowledge of Medical Terminology, Health Information Management, ICD-10-PCS Coding
DeVry University-Chicago/Loop
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