Caleb David Carpintero Escorcia
Bogota,DC
Summary
Reliable person with great teamwork skills, service attitude, responsible, committed to work and to their duties. Very good interpersonal relationships with clients or colleagues. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
9
9
years of professional experience
15
15
years of post-secondary education
2
2
Languages
Work History
Customer Care Representative
Full Potential Solutions
06.2023 - 04.2024
- Contributed to team success, consistently achieving call center performance metrics.
- Met customer call guidelines for service levels, handle time and productivity.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Data Entry Specialist
Hubtek
1 2022 - 11.2022
- I oversaw the transferring of paperwork on to the company's system for upkeep and management.
- Enhanced data accuracy by meticulously inputting and validating information from various sources.
- Increased productivity through effective multitasking, prioritizing diverse workloads according to deadlines.
Manager
Expansicom
02.2021 - 1 2022
- I was in charge of overseeing a team that would make opening call to get the customer interested in the product we were providing
- As well as making outbound call for the closure of the product.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Accomplished multiple tasks within established timeframes.
Logistic coordinator
Lean Staffing Solutions
08.2017 - 02.2020
- I supervised coordinated and oversaw day to day logistics operations; plan and review, in collaboration with the Logistics Manager, all logistics processes, ensuring that they meet the company standards and customer service specifications
- Working in collaboration with the customer in all aspects of operations
- Meet regularly with team members collectively, as well as on an individual basis to monitor progress towards meeting objectives, track performance, coach and counsel as well as recognizing team and individual successes
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
Customer Service Representative
Sutherland Global Services
08.2015 - 06.2016
- I had the responsibility to respond to incoming calls from the customers to answer questions and inquiries, troubleshoot problems, provide information and handle complaints regarding products or services
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Responded to customer requests for products, services, and company information.
Education
Primary and Middle School -
Kenwood K-8 Center
Miami, Florida 01.2001 - 05.2010
High School - undefined
INSTITUTO BILINGE DEL NORTE
01.2011 - 05.2014
University - undefined
Universidad Del Atlantico
01.2014 - 05.2016
Skills
Strategic Planning
Staff Development
Data Entry
Data Collection
Complaint resolution
Complaint Handling
Product Sales
Customer Service
Conflict Resolution
Staff Training
Personal Information
- Age: 27
- Marital Status: Single
References
- Angela Escorcia E., 321-541-9369, angela0872@hotmail.com
- Diego Rodriguez, 322-358-3873, Diegofernrodriguez@hotmail.com
- Lorna Carpintero E, 321-541-9389, lorna.carpintero@gmail.com
- Jaime Carpintero V., 318-472-2727, carpinterotj3813@hotmail.com
Timeline
Customer Care Representative
Full Potential Solutions
06.2023 - 04.2024
Manager
Expansicom
02.2021 - 1 2022
Logistic coordinator
Lean Staffing Solutions
08.2017 - 02.2020
Customer Service Representative
Sutherland Global Services
08.2015 - 06.2016
University - undefined
Universidad Del Atlantico
01.2014 - 05.2016
High School - undefined
INSTITUTO BILINGE DEL NORTE
01.2011 - 05.2014
Primary and Middle School -
Kenwood K-8 Center
01.2001 - 05.2010
Data Entry Specialist
Hubtek
1 2022 - 11.2022