Carolyn Hoetger Burns
Denver
Summary
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
12
12
years of professional experience
1
1
year of post-secondary education
Work History
Multi Boutique Team Leader
Francesca's
Denver
11.2022 - 09.2025
- Coordinated inventory management, including stock replenishment and organization.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Leading, training and motivating a team of boutique staff to achieve sales targets.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
District Sales Manager
Spirit Halloween LLC
Denver
08.2020 - 11.2022
- Managed sales teams to achieve seasonal revenue goals and enhance customer satisfaction.
- Trained and mentored staff on product knowledge and effective selling techniques.
- Tracked and analyzed weekly sales reports, implemented corrective action plans and streamlined sales operations.
- Identified potential new markets and customers that could be tapped into for increased revenue growth.
- Collaborated with other departments such as marketing, finance, human resources and operations in order to ensure success across all areas of responsibility.
Store Manager
Spirit Halloween LLC
Albany
08.2013 - 06.2022
- Managed daily store operations to ensure smooth functioning during peak seasons.
- Trained and supervised staff to enhance customer service and sales effectiveness.
- Implemented visual merchandising strategies to create engaging in-store displays for customers.
- Coordinated staff scheduling to align with high-traffic shopping periods and events.
Education
Licensed Practical Nurse - Practical Nursing
Dutchess Community College
Poughkeepsie, NY 09.2013 - 06.2014
Skills
- Inventory management
- Visual merchandising
- Sales data analysis
- Team leadership
- Documentation and reporting
- Loss prevention strategies
- Vendor management
- Business and operations analysis
- Infrastructure expansion
Accomplishments
- Recognition for identifying employee dishonesty “Lightning Line Award 2020”
Timeline
Multi Boutique Team Leader
Francesca's
11.2022 - 09.2025
District Sales Manager
Spirit Halloween LLC
08.2020 - 11.2022
Licensed Practical Nurse - Practical Nursing
Dutchess Community College
09.2013 - 06.2014
Store Manager
Spirit Halloween LLC
08.2013 - 06.2022