Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Caroline Canterbury

Loveland

Summary

Driven Clinical Operations Manager with a proven track record at Behavioral Innovations, enhancing staff productivity by over 20% through effective training and performance management. Skilled in document management and staff supervision, I excel in fostering collaborative environments and ensuring regulatory compliance. My approach combines onboarding expertise with a keen focus on continuous staff development and operational excellence.

Overview

4
4
years of professional experience

Work History

Clinical Operations Manager

Behavioral Innovations
08.2023 - Current
  • Conducted performance evaluations for staff members, identifying strengths as well as areas for growth and improvement opportunities.
  • Championed continuous learning opportunities for staff through workshops or seminars resulting in higher competency levels among employees.
  • Established effective communication channels between departments, fostering a collaborative work environment.
  • Ensured regulatory compliance with timely audits, thorough documentation, and prompt corrective actions.
  • Enhanced staff productivity through effective training programs and performance management strategies.

Registered Behavior Technician

Behavioral Innovations
03.2022 - Current
  • Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
  • Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
  • Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
  • Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.

Nanny/Personal Assistant/House Manager

Kirby Zhang
02.2021 - 02.2022
  • Assisted with light housekeeping duties as well as running errands.
  • Prepared meals and snacks for children based on dietary guidelines.
  • Supported children in play activities, meals, and snacks, hygiene and socialization.
  • Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
  • Used discretion when handling confidential information.

Education

High School Diploma -

Seven Lakes
Katy, TX
05.2019

Skills

  • Document Management
  • Protocol development
  • Onboarding and coaching
  • Staff Supervision

Languages

American Sign Language
Professional Working

Timeline

Clinical Operations Manager

Behavioral Innovations
08.2023 - Current

Registered Behavior Technician

Behavioral Innovations
03.2022 - Current

Nanny/Personal Assistant/House Manager

Kirby Zhang
02.2021 - 02.2022

High School Diploma -

Seven Lakes

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Caroline Canterbury