Caroline Provenzano
Denver
Summary
Results-oriented Laboratory Supervisor skilled in technology and process optimization. Demonstrated success in increasing laboratory efficiency through data-driven strategies. Seeking to transition to a Laboratory Information System (LIS) Analyst role to develop and implement innovative LIS solutions that improve operational performance.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Laboratory Supervisor
Rocky Mountain Cancer Centers
Aurora
05.2019 - Current
- Streamlined laboratory operations through workflow optimization, which substantially boosted revenue by enhancing test throughput.
- Restructured the staffing model to decrease overtime while improving overall staff utilization.
- Optimized staffing models through creative scheduling and cross-training initiatives, ensuring consistent clinic coverage and patient service continuity, even during periods of high demand or staff shortages.
- Successfully transitioned Quality Control (QC) processes from paper-based records to efficient digital input within Orchard (LIS).
- Directed clinical research staff, ensuring strict adherence to USON SOP and ICH GCP guidelines.
- Optimized laboratory workflow by strategically planning and assigning workloads, resulting in increased efficiency.
- Developed and implemented updated technical policies and procedures to maintain the highest laboratory standards.
- Monitored and enforced ongoing quality management activities, ensuring continuous compliance with laboratory standards.
- Performed advanced laboratory techniques and assisted in complex test interpretations, contributing to accurate patient diagnoses.
- Implemented rigorous quality control measures and monitored work quality to ensure compliance with federal, state, and accreditation requirements.
- Managed equipment maintenance and repair, and recommended the procurement of new equipment to enhance laboratory capabilities.
- Oversaw specimen handling, including phlebotomy, specimen collection, and hematology specimen analysis.
Lead Medical Technologist
Rocky Mountain Cancer Centers
Aurora
10.2017 - 05.2019
- Spearheaded quality assurance/quality control for two clinics, significantly contributing to successful COLA/CLIA inspections.
- Served as the primary point of contact for laboratory operational concerns, ensuring timely and effective problem resolution.
- Assisted in the assessment and onboarding of new hires, fostering a skilled and efficient laboratory team.
- Collaborated with interdepartmental teams to resolve workflow challenges and implement efficiency-enhancing measures.
Medical Laboratory Scientist
Rocky Mountain Cancer Centers
Aurora
07.2012 - 10.2017
- Transformed lab perception and enhanced operational stability by serving as the central point of contact, cultivating strong provider relationships, and facilitating seamless cross-departmental collaboration, positioning the lab as a valuable asset.
- Utilized Orchard (Laboratory Information System) with high proficiency, ensuring efficient and effective management of lab processes, accurate billing, and precise routing to the correct testing facility
- Established relationships with providers, and worked closely with other departments.
- Processed patient samples to support physicians in differential diagnoses and treatment planning, contributing to improved patient outcomes.
- Performed specialized tests, including manual differentials, protimes, and fecal occult blood tests, ensuring accurate and timely results.
- Managed send-out testing to central and reference laboratories, ensuring seamless sample processing and result delivery.
- Conducted hematology analyzer maintenance, minimizing downtime and ensuring reliable equipment performance.
- Resolved laboratory patient billing issues, ensuring accurate and efficient financial operations.
- Processed research samples.
Medical Laboratory Scientist
Hutchinson Regional Medical Center
Hutchinson
02.2009 - 07.2012
- Executed and analyzed tests across various laboratory disciplines, including immunohematology, chemistry, hematology, urinalysis, serology, and bacteriology.
- Delivered consistently high-quality and timely results for routine and specialized laboratory assays.
- Ensured test result validity and effectively communicated results to physicians, pathologists, and nursing staff.
- Maintained strict adherence to CLIA, OSHA, and risk-management guidelines.
Flow Cytometry Specialist
Veripath Laboratories
Dallas
09.2004 - 02.2009
- Key operator for BD FACSCalibur.
- Tested and implemented a new assessing program.
- Processed and prepared samples for immunophenotyping, contributing to the diagnosis and monitoring of hematolymphoid disorders.
- Utilized BD FACSCalibur for the detection of leukemias, lymphomas, and immunodeficiency.
- Analyzed monoclonal antibodies and antibody combinations using Paint-A-Gate software.
- Trained new employees and provided supervisory support, ensuring efficient laboratory operations.
- Independently organized and reported results with accuracy and efficiency.
- Adhered to strict written protocols and maintained quality control.
Education
Bachelor of Science - Medical Technology
Wichita State University
Wichita, KSSkills
- Applications: iKnowmed, Athena, Orchard (Laboratory Information System), BeyondCare Quality Monitoring
- Laboratory supervision and management: Staff training, workload management, policy development, quality management, and equipment maintenance
- Laboratory Supervision & Management: Staff training, workload management, policy development, quality management, equipment maintenance
- Quality Assurance/Quality Control: COLA/CLIA compliance, internal audits, quality control monitoring, record keeping
- Advanced Laboratory Techniques: Hematology, urinalysis
- Specialized Testing: Manual differentials, protimes, fecal occult blood tests, immunophenotyping
- Equipment Proficiency: BD FACSCalibur, hematology analyzers
- Regulatory Compliance: USON SOP, ICH GCP, CLIA, OSHA
- Communication & Collaboration: Interdepartmental communication, physician/nurse interaction, training
- Revenue Enhancement: In-house testing optimization
Certification
- ASCP Medical Laboratory Scientist (MLS)CM | 2016
- Flow Cytometry Specialist
- BD FACSCalibur Operator Course Certification
- Multiple COLA Laboratory Excellence Awards
Timeline
Laboratory Supervisor
Rocky Mountain Cancer Centers
05.2019 - Current
Lead Medical Technologist
Rocky Mountain Cancer Centers
10.2017 - 05.2019
Medical Laboratory Scientist
Rocky Mountain Cancer Centers
07.2012 - 10.2017
Medical Laboratory Scientist
Hutchinson Regional Medical Center
02.2009 - 07.2012
Flow Cytometry Specialist
Veripath Laboratories
09.2004 - 02.2009
Bachelor of Science - Medical Technology
Wichita State University
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