Caroline Burgess

• Managed scheduling and logistics for service appointments, optimizing team deployment and resource utilization.
• Coordinated inventory management, tracking supplies to maintain optimal stock levels and reduce costs.
• Implemented improved filing systems, enhancing document retrieval efficiency and overall office organization.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
• Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
• Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
• Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
• Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
• Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
• Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
• Monitored front areas so that questions could be promptly addressed.
• Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
• Completed bi-weekly payroll for 22 employees. 22

Skilled administrative team member with understanding of customer service skills, and office management. A practiced problem solver with a caring, and friendly mentality and excellent skills and interoffice operations