CAROLINA MONTAÑEZ CABALLERO
Degree In International Relations And Political Studies
Bogotá D.C.
Summary
International Relations and Political Studies professional with more than 10 years of experience managing stakeholder relationships, coordinating projects, and navigating complex environments. Recognized for strong communication, analytical thinking, and the ability to build trust with diverse audiences.
Overview
2
2
Languages
2
2
Certifications
15
15
years of professional experience
Work History
Population Advisor, Citizen Engagement Office
Unidad Nacional de Protección
12.2015 - Current
- Validate, analyze, manage, and provide a formal response to protection requests submitted, and request from the appropriate party, as applicable, any additional information required to validate the protection request. This is done in order to inform protection applicants, oversight bodies, authorities, and any other entities that require it regarding the request to activate the protection pathway for a beneficiary, or, alternatively, the reasons why activation of the aforementioned pathway was not requested.
- Managing documentation related to case files, ensuring accuracy and confidentiality.
- Engaged with community stakeholders to promote awareness of protection services offered.
Internship Student
Unidad Nacional De Protección
07.2015 - 11.2015
- Providing assistance to the Director's Office of the Unidad Nacional de Protección on matters of Policy, Government, and International Relations, as well as on tasks related to inter-institutional cooperation, collaborating with law enforcement agencies to ensure effective protection measures. security, and human rights, among others. Managing documentation related to case files, ensuring accuracy and confidentiality.
Project Management Assistant Internship
C&M Consultores
05.2011 - 08.2011
- Information certification for State project advisory and consulting services, specifically auditing educational projects. Developing and maintaining project documentation for clarity and compliance standards by keeping updated charts and reports to deliver accuracy and completeness.
Education
Bachelor of Arts - International Relations And Political Studies
Universidad Militar Nueva Granada
Bogotá, Colombia 05.2001 -
No Degree - Political Science
Universidad Central De Chile
Santiago De Chile, Chile 05.2001 -
High School Diploma -
Instituto Ariano
Barranquilla, Colombia 05.2001 -
Skills
Analytical and critical thinking
Thrives in fast-paced environments
Rapid acquisition of new skills and knowledge
Time management
Written communication
Results-oriented and proactive
Additional Information
* Consistently exceeded service-level expectations by maintaining an average case resolution time of 1.5 business days, significantly outperforming the established 5-business-day target through effective time management and process optimization.
* Managed a high-volume caseload averaging 10 cases per day and approximately 200 cases per month, ensuring timely resolution and positive outcomes for individuals requiring protection and support services.
* Selected as the direct liaison with the Emergency Cases Unit since 2019, monitoring compliance with critical response deadlines and ensuring the timely handling of high-priority cases within a 72-hour timeframe.
* Recognized in 2026 for outstanding performance, diligence, professionalism, and commitment to achieving departmental objectives while delivering timely and high-quality service to beneficiaries of the Prevention and Protection Program.
* Regularly chosen to train and onboard new team members, as well as provide guidance to colleagues on internal procedures, best practices, and service standards.
* Appointed in 2019 as the lead point of contact for a designated stakeholder group within the Protection Program, providing guidance to colleagues, resolving complex issues, and strengthening collaboration with government institutions to ensure comprehensive support services.
* Collaborated with law enforcement agencies, government entities, and community stakeholders to coordinate protection measures, build effective working relationships, and support successful case outcomes.
* Developed strong organizational and problem-solving skills by managing multiple priorities simultaneously, analyzing complex situations, and delivering solutions under strict deadlines.
Certification
Advanced Spreadsheet Tools - SENA
Timeline
Advanced Spreadsheet Tools - SENA
12-2024
Customer Service Competency Certification (Advance level) - SENA
11-2022
Population Advisor, Citizen Engagement Office
Unidad Nacional de Protección
12.2015 - Current
Internship Student
Unidad Nacional De Protección
07.2015 - 11.2015
Project Management Assistant Internship
C&M Consultores
05.2011 - 08.2011
Bachelor of Arts - International Relations And Political Studies
Universidad Militar Nueva Granada
05.2001 -
No Degree - Political Science
Universidad Central De Chile
05.2001 -
High School Diploma -
Instituto Ariano
05.2001 -
Awards and Recognition
- Performance Recognition Award – Unidad Nacional de Protección (2026)
Recognized for diligence, professionalism, and contribution to achieving departmental objectives while delivering timely and high-quality service. - Outstanding Internship Performance Recognition – Universidad Militar Nueva Granada & Unidad Nacional de Protección (2016)
Awarded in recognition of exceptional performance and contribution during professional internship placement.