Carolina Mier
Aurora
Summary
Automotive professional with 14 years of experience driving territory growth, building long-term dealership relationships, and delivering consultative solutions that improve client success. Proven track record of increasing territory performance while resolving complex customer issues and collaboration across business units to achieve business objective.
Overview
16
16
years of professional experience
Work History
Title Clerk / Accounting Specialist
Groove Toyota
Englewood
01.2026 - Current
- Process high-volume title and registration transactions while ensuring compliance with Colorado DMV and lender requirements.
- Reviewed contracts and funding packages for accuracy, preventing processing delays.
- Coordinated with customers, lenders, DMV offices, finance managers, and dealership personnel to resolve title and documentation issues, ensuring compliance and customer satisfaction.
- Partnered with Sales, Finance, Accounting, and Management to facilitate timely funding and completion of deals, enhancing overall operational efficiency.
- Deliver exceptional customer service through timely communication and effective problem resolution.
Client Services Specialist II-Manheim Express
Cox Automotive
11.2022 - 01.2026
- Established long-term relationships with dealership clients through consultative guidance and tailored solutions, enhancing client satisfaction.
- Partnered with sales teams to identify and implement client retention strategies, strengthening client loyalty.
- Increased territory performance by 129% year-over-year through proactive account management and dealer engagement.
- Managed escalated dealer issues to ensure quick resolutions and maintain satisfaction.
- Streamlined onboarding processes for new clients, ensuring smooth transitions and quick acclimation to services.
- Trained dealerships on Manheim Express condition reports and digital products.
- Averaged 125+ vehicle inspections monthly with only 2 arbitration returns.
- Worked alongside Sales, Dealer Services, Mobile Inspections, and Trade Desk teams to improve operational efficiency.
OVE Sales Executive
Cox Automotive
05.2021 - 11.2022
- Exceeded monthly sales and vehicle volume goals consistently, contributing to overall sales growth.
- Increased vehicle listing volume and wholesale sales by identifying growth opportunities and engaging dealers effectively.
- Delivered product presentations to educate clients on features and benefits.
- Resolved customer inquiries promptly, enhancing customer satisfaction and reinforcing positive business relationships.
Dealer Services Coordinator II
Cox Automotive
08.2018 - 05.2021
- Collaborated with cross-functional teams to improve dealer service operations, resulting in streamlined processes.
- Coordinated weekly logistics for over 300 vehicles, ensuring timely and efficient processing.
- Resolved customer complaints promptly, implementing corrective actions to enhance customer satisfaction.
Title Clerk II
Cox Automotive
03.2016 - 08.2018
- Processed 200 reassigned titles daily, ensuring accurate and timely updates.
- Resolved title discrepancies, ensuring compliance with regulations and minimizing errors.
- Investigated and resolved discrepancies in title documentation through detailed analysis and follow-up.
Accounts Payable Clerk
Superior Roofing
08.2013 - 03.2016
- Processed vendor invoices for timely payment, supporting accurate financial record-keeping.
- Processed invoices and vendor payments to ensure timely financial transactions.
- Coordinated with suppliers to resolve discrepancies, fostering strong vendor relationships.
- Advanced from receptionist role to accounts payable position within the organization..
Office Administrator
Cox Automotive
03.2010 - 08.2013
- Facilitated auction operations, dealership transactions, and title processing to ensure smooth workflow.
- Engaged with customers and staff, addressing inquiries and providing information via phone and email.
- Advanced from block clerk to floorplan clerk role, gaining additional responsibilities.
Education
Bachelor of Science - Business Administration
University of Arizona Global Campus
07-2026
Skills
- Dealer Relationship Management
- Client Success & Retention
- Territory Account Management
- Consultative Sales
- Customer Issue Resolution
- Cross-Functional Collaboration
- Digital Product Training
- Manheim Digital
- OVE
- Dealer Operations
- Vehicle Valuation
- Pricing negotiations
- Pricing standards
- Bilingual (English & Spanish)
Timeline
Title Clerk / Accounting Specialist
Groove Toyota
01.2026 - Current
Client Services Specialist II-Manheim Express
Cox Automotive
11.2022 - 01.2026
OVE Sales Executive
Cox Automotive
05.2021 - 11.2022
Dealer Services Coordinator II
Cox Automotive
08.2018 - 05.2021
Title Clerk II
Cox Automotive
03.2016 - 08.2018
Accounts Payable Clerk
Superior Roofing
08.2013 - 03.2016
Office Administrator
Cox Automotive
03.2010 - 08.2013
Bachelor of Science - Business Administration
University of Arizona Global Campus