Carolina Jurgensen
Colorado Springs,CO
Summary
Compassionate Nurse Case Manager offering 6 years of experience working with patients and families to facilitate a positive experience in second opinion consultations. Committed to working collaboratively with health plan, leadership and department coordinators to achieve highest quality of member satisfaction.
Overview
6
6
years of professional experience
Work History
RN Case Manager
2nd.MD (Accolade)
09.2022 - Current
- Gathered and recorded patient health information and data to assess, identify and manage characteristics that affect care outcome.
- Equipped patients with tools and knowledge needed to guide them in the next best steps of their care.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Educated patients and families on available resources, facilitating access to necessary support services.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Passionate about learning and committed to continual improvement.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Received Exceptional Contribution for annual appraisal 2023
- Committed to improving care delivery as part of the Member Success Committee
Surgery Clinic Nurse Navigator
VA Southern Nevada Healthcare System
10.2020 - 08.2022
- Serves as a primary point of contact for clinical nursing staff, surgeons/providers, and patients to facilitate patients' needs prior to surgery and procedures
- Identifies, analyzes, and resolves care coordination issues for patients who have questions/concerns regarding pre-procedure testing
- Educates patients and caregivers to enhance understanding of plan of care
- Responsible for collaborating with services internal and external to the VA to facilitate care transitions to meet the patients need.
Preoperative/Post Anesthesia Care Unit Registered Nurse
Decypher Technologies- Contractor RN
02.2020 - 10.2020
- Responsible for the post-operative care of patients
- Served as charge nurse for the department and delegated as appropriate for the needs of the department
- Completed post procedure follow up calls and answered questions regarding follow up care
- Educated patients on proper follow up care and medication management.
Preoperative/Post Anesthesia Care Unit Nurse
Sentara Northern Virginia Medical Center
07.2018 - 01.2020
- Performed preoperative and post-operative assessments of patients, review of history, and diagnostic studies with appropriate physician consultation
- Managed post-operative pain and surgical sites, as well monitoring of airway patency and vital signs
- Educated patients and family on proper use of medications and equipment, such as braces and immobilizers
- Recognized clinical abnormalities and potential complications then communicated with anesthesiologist or surgeons, as needed
- Educated patients on surgical procedures and post-operative care.
Education
Bachelor of Science - Nursing -
Southeast Missouri State University
Cape Girardeau, MO05.2018
Skills
- Basic Cardiovascular Life Support
- Advanced Cardiovascular Life Support
- Teamwork
- Dependable
- Adaptability
- Compassion
- Patient consultation
- Critical Thinking
Languages
Spanish
Native or Bilingual
Timeline
RN Case Manager
2nd.MD (Accolade)
09.2022 - Current
Surgery Clinic Nurse Navigator
VA Southern Nevada Healthcare System
10.2020 - 08.2022
Preoperative/Post Anesthesia Care Unit Registered Nurse
Decypher Technologies- Contractor RN
02.2020 - 10.2020
Preoperative/Post Anesthesia Care Unit Nurse
Sentara Northern Virginia Medical Center
07.2018 - 01.2020
Bachelor of Science - Nursing -
Southeast Missouri State University
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