Carolina Ceballos Alvarado
Tunja
Summary
Skilled Customer Resolution Specialist with proven experience supporting team members to achieve timely completion of objectives within Amazon's operational environment. Demonstrates exceptional communication and active listening abilities that enhance team effectiveness. Provides strategic leadership and clear vision that motivates teams to meet objectives with high accountability and organizational commitment. Combines strong teamwork capabilities with effective leadership to drive results. Offers extensive customer relationship management expertise and superior interpersonal skills. Fluent in English.
Overview
25
25
years of professional experience
Work History
Customer Service HBS Resolution Specialist
Amazon Operation Services Colombia S.A.S
08.2022 - Current
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Assisted internal and external customers, teammates, in finding creative solutions aligned with Amazon's contact tenets.
- Provided leadership, assistance, and education to customer service representatives through DART and Chime to easily manage their contacts.
- Audited DART chats, customer service calls and written conversations to evaluate quality of contacts, to identify pain points that can improve through coaching.
- Maintained compliance with company policies, objectives, and communication goals.
- Participated in training sessions to continuously improve language skills and stay up-to-date on industry trends and best practices.
Administrative Assistant
CONSE Consultoría En Desarrollo Organizacional
02.2013 - 12.2018
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Provision of remote services with functions such as, presentation of projects, taking psychosocial surveys, psychosocial data entry, customer management, invoicing, payment to suppliers, among others.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted development and implementation of new administrative procedures.
Operations Coordinator
Xpress Group
05.2014 - 06.2016
- Management of the operational area of the company, with functions such as revenue, travel control, invoicing, vehicle production, collections, documentation for operations, management of the Nectilus accounting system.
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Ensured compliance with industry regulations, keeping accurate records and managing audits as required.
- Coordinated logistics activities including transportation arrangements, warehousing solutions, customs clearance documentation.
- Worked with vendors to make purchases and reconcile invoices.
Data Entry Clerk
Quinco Electrical, INC
01.2010 - 12.2013
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Accounting data entry, maintenance of direct and indirect costs, invoice and credit entry, customer service Latin America, sales.
Financial Assistant
Network Dynamics Inc.
05.2006 - 12.2009
- Increased financial accuracy by diligently maintaining and updating financial records.
- Customer service Latin America, translation of simultaneous conversations and documents, month-to-month recurring invoicing, collections, internal purchasing, inventory control and file management, knowledge and management of Great Plains and Applix internal software.
- Collaborated with the accounting team to ensure accurate financial reporting and analysis.
- Reduced processing time for expense reports by implementing an efficient filing system.
Food Service Manager
Amerada Hess Corporation
01.2000 - 02.2003
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Management and supervision of personnel, customer service, sales, inventory control, training of new personnel, invoicing, payment of suppliers.
- Enhanced safety protocols for both employees and guests by adhering to strict food handling guidelines, ensuring proper storage of ingredients, and maintaining up-to-date certifications on equipment usage.
- Oversaw training of more than 15 team members.
Education
Associate of Technology - Accounting And Finance
ITEANDES
Tunja, BOY12.2026
Course - Human Resources Training
SENA
Santiago De Cali, VAC09.2018
No Degree - Business Engineering
Universidad De Las Fuerzas Armadas
Ecuador07.2015
No Degree - English
ELS
Santiago De Cali, VAC07.1998
No Degree - Agro-industrial Engineering
Universidad De San Buenaventura
Santiago De Cali, VAC07.1997
High School Diploma -
Colegio Hispanoamericano
Santiago De Cali, VAC07.1997
Skills
- Goal-Oriented
- Complex Problem-Solving
- Workflow optimization
- Analytical skills in data evaluation
- Internal audit documentation
- Operational logistics support
- Effective communication
- Adaptability and flexibility
- Relationship building
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
Customer Service HBS Resolution Specialist
Amazon Operation Services Colombia S.A.S
08.2022 - Current
Operations Coordinator
Xpress Group
05.2014 - 06.2016
Administrative Assistant
CONSE Consultoría En Desarrollo Organizacional
02.2013 - 12.2018
Data Entry Clerk
Quinco Electrical, INC
01.2010 - 12.2013
Financial Assistant
Network Dynamics Inc.
05.2006 - 12.2009
Food Service Manager
Amerada Hess Corporation
01.2000 - 02.2003
Associate of Technology - Accounting And Finance
ITEANDES
Course - Human Resources Training
SENA
No Degree - Business Engineering
Universidad De Las Fuerzas Armadas
No Degree - English
ELS
No Degree - Agro-industrial Engineering
Universidad De San Buenaventura
High School Diploma -
Colegio Hispanoamericano
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