Carol Rojas
Commerce City
Summary
Results-oriented operations professional with over 10 years of experience in team coordination and customer service. Expertise in leading cross-functional projects, optimizing workflows, and mentoring teams to enhance performance. Dedicated to driving efficiency and fostering high-performing teams.
Overview
13
13
years of professional experience
Work History
Marketing and Music Coordinator
Genesis Gathering
Commerce City
02.2022 - 01.2023
- Directed the end-to-end production of animated marketing content, managing timelines and resources from initial concept through final delivery.
- Supervised collaboration between marketing, creative, and video production teams to ensure strategic alignment with brand standards and campaign objectives.
- Led quality control for all post-production audio and visual elements, implementing a review process that minimized errors and ensured a polished final product.
- Orchestrated the post-production workflow, resolving bottlenecks and ensuring on-time project completion.
Sound and Music Coordinator
Grace Fellowship Thornton
Thornton
04.2020 - 01.2022
- Managed and scheduled a team of musicians and audio technicians, fostering a collaborative environment and ensuring adequate coverage for all services.
- Spearheaded the recruitment, onboarding, and training of new audio volunteers and contractors.
- Oversaw all audio engineering and post-production processes, establishing and enforcing quality standards for live events and recordings.
- Directed live sound operations, managing real-time technical execution and troubleshooting any issues to ensure a seamless audience experience.
Customer Service Representative
Martin Marietta
Denver
02.2017 - 01.2019
- Managed a high-volume order desk, coordinating critical information flow between customers, sales, and dispatch teams to guarantee accurate and timely order fulfillment.
- Mentored peers on effective upselling techniques and product knowledge, contributing to overall team performance and revenue growth.
- Revamped the daily scheduling process for product testing, improving operational efficiency and resource allocation for the department.
- Handled high-value cash transactions (COD) with a focus on accuracy and accountability.
Immigration File Clerk
Gunster Yoakley & Stewart
Brickell
03.2015 - 01.2016
- Pioneered a new filing system and procedures, enhancing organizational efficiency and reducing document retrieval time for the entire legal team.
- Managed a sensitive client database (Immigration Tracker), ensuring 100% accuracy in data entry and compliance with filing deadlines.
- Supervised the assembly and auditing of client application packages prior to USCIS submission, minimizing errors and ensuring adherence to strict legal guidelines.
Insurance Broker
Direct Property & Casualty
Weston
08.2013 - 03.2015
- Managed a portfolio of over 350 client accounts weekly, advising on comprehensive insurance solutions and building long-term, trusted relationships.
- Cultivated a loyal client base through exceptional service, resulting in high retention rates and consistent referral business.
- Guided and supported junior brokers in client relationship management and complex policy consultations.
Customer Service Representative
Allstate Insurance
Fort Lauderdale
03.2010 - 12.2012
- Processed a high volume of policies and claims while maintaining meticulous records of all customer interactions and resolutions.
- Initiated a proactive customer follow-up system, increasing client satisfaction and reducing repeat complaints.
Education
Associate of Science - Psychology
Broward College
Fort Lauderdale, FL01.2011
Associate of Science - Pre-Med
Caribbean University
Puerto Rico01.2009
Skills
- Cross-functional collaboration
- Volunteer management
- Quality assurance
- Client relations and account management
- Conflict resolution strategies
- Customer retention techniques
- Microsoft Office proficiency
- Database administration
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Marketing and Music Coordinator
Genesis Gathering
02.2022 - 01.2023
Sound and Music Coordinator
Grace Fellowship Thornton
04.2020 - 01.2022
Customer Service Representative
Martin Marietta
02.2017 - 01.2019
Immigration File Clerk
Gunster Yoakley & Stewart
03.2015 - 01.2016
Insurance Broker
Direct Property & Casualty
08.2013 - 03.2015
Customer Service Representative
Allstate Insurance
03.2010 - 12.2012
Associate of Science - Psychology
Broward College
Associate of Science - Pre-Med
Caribbean University
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