Carol Pastor
Binbrook,NSA
Summary
Customer Support Manager bringing 10+ years in sales management and support. Skilled people motivator with proven leadership abilities to go extra mile. Documented history leading teams to achieve results by exercising independent judgment and accomplishing goals in high pressure scenarios.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Supervisor of Duty Free Hamilton Airport
peace bridge duty free
Mount Hope Ont
03.2022 - Current
- Performed monthly inventory checks to ensure sufficient stock levels for all products
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows
- Tracked progress on projects and provided timely feedback to staff members
- Created new strategies for improving customer service standards within the organization
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
Cashier Team Lead
Avondale
Hanna
02.2018 - 12.2021
- Cleaned and stocked front end areas, including register changing tapes and ribbons
- Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full
- Helped customers find specific products, answered questions and offered advice
- Trained new team members in cash register operation, stock procedures and customer service
- Contributed abilities during heavy work periods and to cover missing employees to uphold strong service levels for customers
- Managed efficient employee scheduling by factoring in forecasted customer levels and labor cost controls.
Secretary
terry mobile service
Hanna
02.2017 - 01.2020
- Maintained organized filing system of paper and electronic documents
- Maintained master calendar for client appointments
- Maintained office supplies by checking stocks and placing orders
- Coordinated communications, including taking calls, responding to emails and interfacing with clients.
Dept Manager
WAL-MART
Spruce Grove
06.2006 - 07.2012
- Recognized by management for providing exceptional customer service
- Improved customer satisfaction by finding creative solutions to problems
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Daycare Teacher
polka dot daycare
Spruce Grove
07.1993 - 03.2004
- Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies
- Taught children foundational skills such as colors, shapes and letters
- Implemented hands-on, play-based strategies such as games and crafts for experiential learning
- Maintained daily records of individual activities, behaviors, meals and naps
- Established indoor and outdoor safe play environments for toddler-age children
- Created infant area, toddler area and preschool area of play within daycare area
- Maintained daily records of activities, behaviors, meals and naps
- Managed general housekeeping duties, including feeding, diapering, resting, and cleanup
- Employed variety of materials for children to explore and manipulate in learning activities and imaginative play.
Education
Child Care Level 1 -
North Crest College
AB, AB02.1991
High School Diploma -
Linsey Thunder High School
AB, AB08.1973
Skills
- Conflict resolution techniques
- Call center experience
- Training and coaching
- Focused on customer satisfaction
- Deadline-oriented
- Skilled multi-tasker
- Schedule coordination
- Computer skills
- 10 years of customer service experience
- Inventory Control
Certification
- Salesforce
- Computer knowledge
Additional Information
Freedom management course, daycare level 1 childcare from Alberta, childcare early education level 2 in process on line, bonded, come in on moments notice ., flexabile
Timeline
Supervisor of Duty Free Hamilton Airport
peace bridge duty free
03.2022 - Current
Cashier Team Lead
Avondale
02.2018 - 12.2021
Secretary
terry mobile service
02.2017 - 01.2020
Dept Manager
WAL-MART
06.2006 - 07.2012
Daycare Teacher
polka dot daycare
07.1993 - 03.2004
Child Care Level 1 -
North Crest College
High School Diploma -
Linsey Thunder High School
- Salesforce
- Computer knowledge
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