Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Carol Morales

Carol Morales

Brighton

Summary

Dynamic professional with extensive experience at Americold, excelling in customer service and order processing. Recognized for outstanding work ethic, achieving multiple awards. Proficient in Microsoft Office and adept at creative problem-solving, I consistently deliver results while fostering team collaboration and maintaining high-quality standards in fast-paced environments.

Overview

18
18
years of professional experience

Work History

CSR and WavePlanner

Americold
Brighton
09.2022 - 06.2025
  • I was a CSR and WavePlanner. My responsibilities included checking in and out drivers, helping drivers obtain information needed for receiving and shipping of customer's product.
  • I also put orders into JDA for shipping and receiving of product, set by order, inventory status and scheduled appointment time.
  • I also assisted with orders by building/making, fixing per customer's requests and per inventory status of product.
  • I followed up on appointment times, rescheduling and other issues.
  • I received several awards and recognition while working at americold for my work ethics.
  • I received the following awards 2024- Most Improved and 2025- Team Player.
  • The programs I learned while working there were JDA, i3PL, Microsoft, Opendock and Road Sync.

Office Administrator

Capitol Hill HOA Management
Denver
10.2021 - 09.2022
  • I was an office administrator. My responsibilities include answering the phone and returning calls, checking email and sorting emails, receiving, inputting and filing paper and electronic invoices, money transactions- receiving and inputting and taking deposits to banks, processing company documents, processing delinquencies and making sure the office has supplies.
  • My accomplishments so far have been wonderful co-worker service and collecting a lot of debt for 2 month, from May- June 2022, by staying on-top of the delinquencies and contacting vendors for correct information.

Night Manager

Arc Thrift Store
Thornton and Northglenn
06.2019 - 03.2021
  • I started as a cashier, was promoted to head cashier, supervisor and then night manager.
  • My responsibilities included, sales, money transactions, managing cashiers, other departments and volunteers.
  • I also had responsibilities on the sales floors such as tagging pricing to clothing, assured clothing items were put on sales floor, also helping in other departments with their merchandise.
  • As a closing supervisor my responsibilities included, nightly reports/paperwork being processed, balancing tills, making deposits and following closing procedures for the store.
  • My roles as a night manager included, managing cashiers, auditing volunteer records/files, auditing tills and safe and helping in other departments.
  • Accomplishments, making daily sales and gaining revenue with great customer service.

Web Sales Agent

Aimco
Denver
02.2013 - 03.2019
  • Managed incoming calls for apartment homes, ensuring prompt and effective responses.
  • Transitioned to WebSales team, creating accounts and posting advertisements on Craigslist.
  • Processed electronic leads, maintaining timely communication and follow-up with prospects.
  • Registered broker requests and efficiently managed inquiries while scheduling tours.
  • Conducted follow-up on guest cards through phone calls and emails after specialized training.
  • Resolved issues related to flagged or removed ads on Craigslist through thorough research.
  • Achieved monthly quality assurance scores between 95% and 100%, earning multiple performance awards.
  • Demonstrated strong teamwork and work habits, contributing significantly to overall team success.

Branch Manager

Allied Cash Advance
Aurora
07.2007 - 02.2008
  • I started as a loan officer and quickly moved to branch manager.
  • My responsibilities included managing the store, other employees, customer services, processing loans, handling money transactions and deposits, maintaining files and helping with audits.
  • Accomplishments, I collected the most amount bad debt and had the most loans approved a couple of quarters.

Education

GED -

Community College of Denver
Denver, CO
01.2001

Skills

  • Microsoft Office Suite
  • Data entry and order processing
  • Customer service and support
  • Appointment scheduling and inventory management
  • Payment processing and technical support
  • Team collaboration and time management
  • Attention to detail and adaptability
  • Call center experience and email management
  • Sales expertise and customer focus
  • Creative problem-solving and effective communication

References

  • Lynn Bourke, Capitol Hill HOA Management, 303-594-9802, lynnchillmng@gmail.com
  • Wanda Lovato, Arc Thrift Store, 720-215-1219, wanda.lovato@arcthrift.com
  • Wendy Bishop, Aimco, 303-856-6597, wenbishop@yahoo.com

Timeline

CSR and WavePlanner

Americold
09.2022 - 06.2025

Office Administrator

Capitol Hill HOA Management
10.2021 - 09.2022

Night Manager

Arc Thrift Store
06.2019 - 03.2021

Web Sales Agent

Aimco
02.2013 - 03.2019

Branch Manager

Allied Cash Advance
07.2007 - 02.2008

GED -

Community College of Denver

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Carol Morales