Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Carmen Soto Valles

Denver

Overview

10
10
years of professional experience
1
1
Certification

Work History

Massage Therapist

Self Employed
07.2020 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Book appointments, answer phone calls and handle payments.
  • Educated clients on benefits of massage and recommended home care techniques.
  • Travel to client homes as needed to provide a comfortable and professional environment for clients by setting up massage table and preparing treatment area.
  • Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.

Marketing Assistant

Discover Health And Wellness
07.2019 - 03.2020
  • Planned and executed external marketing events.
  • Answered general marketing inquiries by email and phone.
  • Maintained documentation, detailing assignments, in-progress work and completed projects.
  • Generated leads through phone calls, emails and face to face interactions.

Massage Therapist

Discover Health And Wellness
05.2019 - 03.2020
  • Collaborated with chiropractor to develop treatment plans for patients.
  • Worked with patients to discover their medical history, potential issues, and areas needing support.
  • Developed customized massage treatments to patients, tailored to individuals unique needs and preferences.
  • Registered and managed case files, detailed SOAP notes and progress on database to enable tracking history and maintain accurate records.

Front Desk Receptionist

Global Travel Network
10.2018 - 05.2019
  • Maintained cleanliness and organization of front desk area.
  • Greeted Guests at front desk and engaged in pleasant conversations while managing check in process.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.

Sales Representative

Global Travel Network
05.2018 - 05.2019
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Answered customer questions about the different packages and services we provided.
  • Listened to customer needs and desires to identify and recommend optimal package.
  • Delivered energetic responses to customers in office and by telephone, going above and beyond to serve needs.
  • Developed strong rapport with customers and created positive impressions of business.

Massage Therapist

The Brown Palace Hotel And Spa
04.2014 - 08.2017
  • Maintaining spa treatment rooms stocked and clean and sterile up to Brown Palace standards.
  • Provided excellent service to hotel and spa guest and answered any questions or inquiries that they might have.
  • Suggested treatments and different add-ons to guests based on their needs and wants

Education

Certificate - Massage Therapy

Denver School of Massage Therapy
Westminster
12.2012

Skills

  • Reflective Listening
  • Front Desk Management
  • Service Optimization
  • Communication Skills
  • Rapport Building
  • Customer Service
  • Hospitality

Certification

  • LMT - Licensed Massage Therapist

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Massage Therapist

Self Employed
07.2020 - Current

Marketing Assistant

Discover Health And Wellness
07.2019 - 03.2020

Massage Therapist

Discover Health And Wellness
05.2019 - 03.2020

Front Desk Receptionist

Global Travel Network
10.2018 - 05.2019

Sales Representative

Global Travel Network
05.2018 - 05.2019

Massage Therapist

The Brown Palace Hotel And Spa
04.2014 - 08.2017

Certificate - Massage Therapy

Denver School of Massage Therapy
  • LMT - Licensed Massage Therapist

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Carmen Soto Valles