Carmen Polk
Elk Grove,CA
Summary
Dynamic medical assistant with extensive experience at IHSS and customer service excelling in patient advocacy and medical record management. Proven ability to enhance client care through effective communication and compassionate support. Skilled in CPT coding and insurance verification, consistently ensuring compliance and delivering exceptional customer service in fast-paced environments.
Overview
1
1
Certification
Work History
Medical Caregiver
IHSS
Sacramento, CA
- Executed daily operations, managing client schedules and documentation efficiently.
- Participated in team case reviews to assess client needs and plan ongoing care services.
- Provided communication support by typing correspondence and gathering information on care plans.
- Maintained accurate medical records, reporting changes in client conditions to management.
- Monitored vital signs and medications under supervision of registered nurses and physicians.
- Planned and prepared nutritious meals, accommodating special dietary requirements.
- Performed housekeeping tasks, including cooking, cleaning, and laundry duties.
- Transported clients to appointments and outings, ensuring safe travel.
Authorization Rep.
National Imaging Association
Rancho Cordova, CA
- Providing excellent customer service to major health care plans.
- Took incoming calls and made outgoing calls to doctor’s offices and insurance companies.
- Assisted our client’s documenting clinical information into systems.
- Performed CPT/ICD-9 coding.
- Answered clinical questions for our patients and doctor’s office.
- Made callers aware of HIPPA compliance and disclaimer upon approval of authorization of CT/MRI/Nuclear Cardiology Studies and bone density.
Medical Office Assistant
Walton Pediatrics
Sacramento, CA
- Managed front office operations to deliver exceptional customer service to patients.
- Scheduled appointments efficiently to optimize clinic workflow.
- Handled incoming calls on multi-line telephone system to ensure prompt communication.
- Conducted patient triage and recorded vital signs accurately.
- Secured necessary documents for patient visits to streamline check-in processes.
- Processed medical release charts and submitted insurance verification forms systematically.
- Called in prescriptions for patients to enhance medication accessibility.
- Accepted and posted payments on patient accounts to maintain financial accuracy.
Dietary Assistant
Sutter Memorial Hospital
Sacramento, CA
- Assigned patient menus based on approved medical nutrition health diets.
- Assisted in preparation of patient meals to meet dietary requirements.
- Maintained cafeteria cleanliness and organization for optimal service.
Insurance Biller II
UCD PCN Dept.
Sacramento, CA
- Delivered customer service to medical facilities, ensuring prompt assistance and support.
- Processed insurance claims forms for outpatient clinics accurately and efficiently.
- Submitted CPT/ICD-9 coding claims to facilitate timely reimbursements.
Education
Medical Office Management Tech Cert -
Sawyer College
Sacramento, CA01.1998
Office Tech -
Lincoln Training Center
Sacramento, CAHigh School Diploma -
Rio Cazadero Senior High School
Sacramento, CASkills
- CPT coding
- ICD-9 coding
- Medical record management
- Patient scheduling
- Health care compliance
- Customer service
- Insurance verification
- Appointment coordination
- Team collaboration
- Effective communication
- Problem resolution
- Attention to detail
- Progress documentation
- Case management
- Medical terminology and equipment
- Patient advocacy
- Nutrition
- Multitasking
- Active listening
- Compassionate care
- Adaptability and flexibility
- Medical appointment scheduling
- Appointment scheduling
- Teamwork and collaboration
Certification
Medical Office Management
Timeline
Medical Caregiver
IHSS
Authorization Rep.
National Imaging Association
Medical Office Assistant
Walton Pediatrics
Dietary Assistant
Sutter Memorial Hospital
Insurance Biller II
UCD PCN Dept.
Medical Office Management Tech Cert -
Sawyer College
Office Tech -
Lincoln Training Center
High School Diploma -
Rio Cazadero Senior High School
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