Carmen Contreras
Lakewood
Summary
Accomplished General Manager with a proven track record at Wendy’s, adept in employee supervision and inventory management. Spearheaded initiatives to slash food waste and boost sales, fostering a culture of excellence and efficiency. Skilled in customer service and cost controls, achieving significant year-over-year business growth through strategic leadership and team direction.
Overview
14
14
years of professional experience
Work History
Deli Manager
Safeway
09.2021 - Current
- Managed supply chain functions for deli supplies, ingredients and merchandise.
- Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
- Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Addressed customer concerns promptly and professionally, resolving issues to their satisfaction.
- Trained new team members on deli procedures, ensuring consistency in product quality and service levels.
General Manager
Wendy’s
06.2011 - 02.2020
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
Education
East High School
Denver, CO05.1994
Skills
- Customer service
- Task delegation
- Employee supervision
- Inventory management
- Team direction
- Ordering supplies
- Food safety compliance
- Staff training
- Product rotation
- Sanitation standards
- Waste reduction
- Scheduling coordination
- Cost controls
Timeline
Deli Manager
Safeway
09.2021 - Current
General Manager
Wendy’s
06.2011 - 02.2020
East High School
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