Carly Glassberg
Fort Collins
Summary
Dependable Server/Wait staff successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
9
9
years of professional experience
Work History
Server
Houlihan's Restaurant
05.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Guest Service Representative
Coors Field
03.2024 - 09.2024
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
Server
Buddy Boy Fine Barbeque
05.2023 - 08.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Retail
Target
12.2022 - 08.2023
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Exhibited excellent people skills during interaction with employees and customers.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
Server
Lifetime Fitness
05.2022 - 08.2022
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Soccer Coach
CC United
11.2015 - 08.2021
- Enhanced player performance by implementing tailored training programs focused on individual skills and techniques.
- Promoted good sportsmanship and fostered a positive team environment by modeling respectful behavior both on and off the field.
- Provided mentorship to players, fostering personal growth alongside athletic development through guidance on topics such as leadership, teamwork, and discipline.
- Provided constructive feedback to players on their performance, focusing on areas for improvement while also acknowledging strengths and progress made.
- Built positive, productive training environments fostering team unity and camaraderie.
Sales Representative
Vector Marketing Company
12.2020 - 06.2021
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Hostess
North Coop
09.2019 - 11.2020
- Enhanced customer experiences by efficiently managing reservations and seating arrangements.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Increased overall dining satisfaction by promptly addressing and resolving guest concerns or issues.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Education
Business And Legal Studies
Colorado State University
05.2025
High School Diploma -
Chaska High School
06.2021
Skills
- Decision Making
- Strategic Planning
- Adaptability
- Attention to Detail
Timeline
Server
Houlihan's Restaurant
05.2024 - Current
Guest Service Representative
Coors Field
03.2024 - 09.2024
Server
Buddy Boy Fine Barbeque
05.2023 - 08.2023
Retail
Target
12.2022 - 08.2023
Server
Lifetime Fitness
05.2022 - 08.2022
Sales Representative
Vector Marketing Company
12.2020 - 06.2021
Hostess
North Coop
09.2019 - 11.2020
Soccer Coach
CC United
11.2015 - 08.2021
Business And Legal Studies
Colorado State University
High School Diploma -
Chaska High School
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