Carl(Quincy) Senosier

• Team Leadership & Support - Oversee cabin crew, ensuring smooth operations, strong teamwork, and adherence to airline policies.
• Premium Service Excellence - Provide top-tier hospitality, catering to VIP and first-class passengers while handling concerns efficiently.
• Safety & Emergency Preparedness - Uphold safety regulations, lead pre-flight briefings, and respond to emergencies with composure.
• Clear Communication & Problem-Solving - Serve as the key link between crew, passengers, and ground staff to ensure a seamless experience.
• Administrative Duties – Managed inflight documentation and coordinated with ground staff to ensure accurate records and compliance with airline policies.

Consistently received positive feedback from premium passengers, enhancing repeat business and loyalty.

• Artist Check-In & Venue Orientation – Facilitated smooth transitions for artists from arrival to performance by managing check-in procedures and providing comprehensive venue orientations, ensuring they felt comfortable and prepared for their engagements.
• Artist Hospitality & Green Room Management – Ensured the green room was well-stocked with refreshments and amenities, providing a comfortable environment for artists during breaks.
• Backstage Support & Issue Resolution – Addressed and resolved unforeseen issues during live performances, ensuring shows proceeded smoothly and maintaining high-quality production standards.
• Performance Logistics Coordination – Assisted artists with their logistical needs, including coordinating schedules and facilitating communication between departments, to ensure smooth rehearsal and performance processes.

• Office Procedures Management – Handled opening and closing procedures, including temperature screenings for all entrants.
• COVID-19 Protocol Enforcement – Ensured crew compliance with Sony's safety measures and operated on-site screening centers.
• Safety Supplies Oversight – Maintained inventory of safety supplies for cast and crew, ensuring availability and compliance.
• Staff Training & Compliance – Mentored staff on safety protocols, fostering a secure work environment in line with health regulations.
• Emergency Preparedness & Risk Mitigation – Assisted in identifying workplace hazards, implementing safety improvements, and ensuring quick response to incidents.

Remembered for going above and beyond, and offering to do extra hours.

• Guest Reception & Seating – Warmly greeted and seated customers in a high-traffic dining environment, ensuring a welcoming atmosphere.
• Customer Relationship Management – Developed and maintained positive relationships with regular patrons, enhancing customer loyalty.
• Menu Knowledge & Recommendations – Provided detailed information on menu items and offered personalized suggestions to enhance the dining experience.
• Order Processing & Service – Accurately processed orders using the POS system, promptly served food and beverages, and addressed customer requests efficiently.
• Safety & Compliance – Adhered to safety protocols and company policies to maintain a secure and compliant work environment.

• Safety Compliance & Passenger Assurance – Verified adherence to airline policies and safety regulations, ensuring passenger well-being throughout flights.
• Professional Development & Training – Participated in workshops on customer service, conflict resolution, and safety procedures to stay current with industry standards.
• Emergency Management & Conflict Resolution – Addressed in-flight medical emergencies and passenger disputes effectively, ensuring minimal disruption.
• Crew Coordination & Operational Efficiency – Facilitated communication between flight deck and cabin crew to promote smooth flight operations.

• Order Management & Cash Handling – Assisted with food and beverage orders, managed cash transactions, and efficiently seated customers to optimize table turnover.
• Exceptional Hospitality – Enhanced customer loyalty by consistently delivering outstanding hospitality and service.
• Team Collaboration – Worked closely with management and colleagues to improve the overall customer experience.
• Prompt Service Delivery – Served food and beverages promptly, maintaining keen attention to customer needs.
• POS System Proficiency – Utilized POS systems to place orders, manage bills, and handle complimentary items accurately.

Frequently sought out by customers for exceptional service.