Carlota Rojas
Aurora
Summary
Dynamic individual with a proven track record at Walmart, excelling in product selection and order fulfillment. Known for delivering exceptional support and maintaining high quality through effective communication. I thrive in fast-paced environments, ensuring customers receive prompt and accurate service.
Overview
9
9
years of professional experience
Work History
Personal Shopper
Walmart
Miami
2023.08 - 2025.04
- Assisted customers in selecting products based on preferences and needs.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Satisfied customers with quick, accurate service under tight deadlines.
Customer Care Representative
ibex Nicaragua/Sam's Club
Managua
2020.07 - 2023.02
- Provided exceptional support to customers through phone and chat channels.
- Documented customer interactions for accurate record-keeping and follow-up.
- Educated customers on product features and troubleshooting steps effectively.
Customer Service Representative
Foundever/Macy's/Bloomingdale's/WOW!
Managua
2016.10 - 2020.03
- Managed order processing and fulfillment using company-specific systems.
- Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
Education
Associate of Business Administration - Business Administration
Universidad Centroamericana (UCA)
Managua, Nicaragua2012-11
Skills
- Customer service
- Order fulfillment
- Product selection
- Inventory management
- Effective communication
Languages
Spanish
Native/ Bilingual
English
Professional
References
References available upon request.
Timeline
Personal Shopper
Walmart
2023.08 - 2025.04
Customer Care Representative
ibex Nicaragua/Sam's Club
2020.07 - 2023.02
Customer Service Representative
Foundever/Macy's/Bloomingdale's/WOW!
2016.10 - 2020.03
Associate of Business Administration - Business Administration
Universidad Centroamericana (UCA)