Carlota Rojas
Aurora
Summary
Dynamic individual with a proven track record at Walmart, excelling in product selection and order fulfillment. Known for delivering exceptional support and maintaining high quality through effective communication. I thrive in fast-paced environments, ensuring customers receive prompt and accurate service.
Overview
9
9
years of professional experience
Work History
Personal Shopper
Walmart
Miami
08.2023 - 04.2025
- Assisted customers in selecting products based on preferences and needs.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Satisfied customers with quick, accurate service under tight deadlines.
Customer Care Representative
ibex Nicaragua/Sam's Club
Managua
07.2020 - 02.2023
- Provided exceptional support to customers through phone and chat channels.
- Documented customer interactions for accurate record-keeping and follow-up.
- Educated customers on product features and troubleshooting steps effectively.
Customer Service Representative
Foundever/Macy's/Bloomingdale's/WOW!
Managua
10.2016 - 03.2020
- Managed order processing and fulfillment using company-specific systems.
- Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
Education
Associate of Business Administration - Business Administration
Universidad Centroamericana (UCA)
Managua, Nicaragua11-2012
Skills
- Customer service
- Order fulfillment
- Product selection
- Inventory management
- Effective communication
Languages
Spanish
Native/ Bilingual
English
Professional
References
References available upon request.
Timeline
Personal Shopper
Walmart
08.2023 - 04.2025
Customer Care Representative
ibex Nicaragua/Sam's Club
07.2020 - 02.2023
Customer Service Representative
Foundever/Macy's/Bloomingdale's/WOW!
10.2016 - 03.2020
Associate of Business Administration - Business Administration
Universidad Centroamericana (UCA)
Similar Profiles
Logan PowellLogan Powell
Cart Associate at WalmartCart Associate at Walmart
Rylee MarheineRylee Marheine
Seasonal Associate at WalmartSeasonal Associate at Walmart
Kiranjeet KaurKiranjeet Kaur
Deli Associate at WalmartDeli Associate at Walmart
Kelneisha WomackKelneisha Womack
Department Manager at WalmartDepartment Manager at Walmart
Brady KaloustianBrady Kaloustian
Flight Attendant at Frontier AirlinesFlight Attendant at Frontier Airlines