Carlos Orlando Chaparro Diaz
Ingeniero Ambiental
Medellin
Resumen profesional
Highly motivated international professional with solid experience supporting U.S. customers in regulated, service‑driven environments. Strong background in customer care, collections, consultative sales, and administrative support, with proven ability to manage sensitive cases with empathy, discretion, and accuracy. Known for clear communication, proactive problem‑solving, and ownership of tasks from start to resolution. A reliable team player with natural leadership skills, capable of working independently, adapting quickly, and delivering consistent service excellence across customer support.
Datos destacados
2
2
years of professional experience
4033
4033
years of post-secondary education
1
1
Certification
Experiencia
Colletions Specialist
UPS
Medellin, Antioquia
2022.09 - Actual
Results-driven Collections Specialist with extensive experience in the U.S. market, highly skilled in direct customer engagement to recover delinquent accounts while preserving long-term client relationships. Proven ability to manage the full collections lifecycle, including debt validation, payment negotiations, dispute resolution, and in-depth accounts receivable analysis. Recognized for strong negotiation skills, compliance-driven practices, and a customer-focused approach that maximizes recovery rates and minimizes risk.
Core Qualifications & Key Strengths
- U.S. Market Collections Expertise
- Advanced Customer Negotiation Skills
- Debt Validation & Compliance Management
- Accounts Receivable Analysis
- Dispute Resolution & Problem Solving
- High-Volume, High-Pressure Environment Performance
- Customer-Centric Communication
- Data-Driven Decision Making
- Cross-Functional Collaboration
Bartender-Night Shift Customer service - Part-Time
Rancho del Tio
Pamplona, Norte de Santander
2021.01 - 2022.09
Provided customer service as a bartender, including beverage preparation, cash handling, and point-of-sale operations.
Supported basic kitchen operations and managed multiple responsibilities during night shifts. Demonstrated strong multitasking, reliability, and professional customer communication in a fast-paced environment.
Sales Representative U.S Market
DIRECTV Partner Program
Pamplona, Norte de Santander
2022.01 - 2022.06
U.S. sales trial program supporting DIRECTV-related initiatives, focused on the promotion of government-backed solar energy solutions. Conducted sales interactions with U.S.-based customers, providing clear explanations of solar panel programs, eligibility requirements, and service benefits. Delivered end-to-end customer support, from initial contact and needs assessment to closing, guidance. Ensured clear documentation of customer interactions, follow-ups, and sales outcomes in line with program guidelines. Demonstrated adaptability and fast learning in a pilot sales environment, adjusting sales strategies based on feedback and performance metrics.
Key Skills & Sales Support Competencies
- U.S. Customer Sales Support
- Consultative Sales Approach
- Renewable Energy / Solar Solutions Awareness
- Government Program Sales Communication
- Customer Needs Assessment
- Objection Handling & Closing Techniques
- Customer Trust & Relationship Building
Formación
Environmental Engineer - Engineering
Universidad del Zulia
Venezuela-ZuliaHigh school graduate - General Education
Eloy Palacios
Venezuela-Zulia Advanced English Certificate - English
CEVAZ
Venezuela-ZuliaEffective Collection Management Strategies - Collections Management.
CESDE CONFAMA
Colombia-Antioquia 2025.06 - 2025.07
Enfatiza tus habilidades clave
Strong customer‑focused mindset with genuine empathy
Excellent verbal and written communication skills
Advanced negotiation and persuasion abilities
High level of professionalism, discretion, and ethical judgment
Natural team player with collaborative working style
Demonstrated team leadership through support, guidance, and accountability
Proactive approach to problem identification and resolution
Exceptional attention to detail and accuracy
Strong sense of responsibility and ownership
Ability to manage sensitive and confidential information
Analytical thinking and solution‑oriented mindset
Calm and effective handling of challenging situations
High adaptability in regulated and fast‑changing environments
Independent work capability with minimal supervision
Excellent time management and task prioritization
Reliable, disciplined, and consistent work ethic
Multitasking efficiency under pressure
Quick learner with strong process comprehension
Diplomas
Advanced English Certificate.
Effective Strategies for collections Management.
Éxitos profesionales
Globally recognized by the U.S-UPS. Collections Director for outstanding performance in task execution, account management, and compliance-driven results. Played a key role in reducing over 90‑day delinquent balances by nearly $2M Dollar, through strategic account management, effective negotiation, and disciplined follow‑up. Consistently demonstrated ownership of high‑risk accounts, contributing to improved portfolio health and recovery outcomes.
Cronología
Effective Collection Management Strategies - Collections Management.
CESDE CONFAMA
2025.06 - 2025.07
Colletions Specialist
UPS
2022.09 - Actual
Sales Representative U.S Market
DIRECTV Partner Program
2022.01 - 2022.06
Bartender-Night Shift Customer service - Part-Time
Rancho del Tio
2021.01 - 2022.09
Environmental Engineer - Engineering
Universidad del Zulia
High school graduate - General Education
Eloy Palacios
Advanced English Certificate - English
CEVAZ