Carlos Esteban Berrio Gomez
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Level 1 Helpdesk Agent
Comware
12.2018 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Maintained detailed documentation of helpdesk interactions, enabling efficient issue tracking and resolution.
- Strengthened client relationships by providing exceptional customer service in all interactions.
- Collaborated with IT departments to escalate unresolved cases, ensuring prompt resolution for clients.
Level 1 Technician
Emtelco
03.2008 - 12.2018
- Reduced equipment downtime with regular diagnostics, updates, and upgrades to both hardware,software and networking components.
Education
No Degree - Informatics Engineering
Politecnico Jaime Isaza Cadavid
Colombia, ColombiaNetwork Administration Technician - Network And System Administration
CESDE
Colombia, Colombia06.2000
High School Diploma -
Remington School
ColombiaSkills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
Languages
Spanish
Native language
English
Upper intermediate
B2
Timeline
Level 1 Helpdesk Agent
Comware
12.2018 - Current
Level 1 Technician
Emtelco
03.2008 - 12.2018
No Degree - Informatics Engineering
Politecnico Jaime Isaza Cadavid
Network Administration Technician - Network And System Administration
CESDE
High School Diploma -
Remington School
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