Carlos Enrique Valenzuela Plazas
Bogotá
Summary
Revenue Assurance Specialist at Infobip, a global leader in omnichannel communications. Crucial role in ensuring financial accuracy and driving operational efficiency across high-value enterprise accounts in the U.S. market. Focus on optimizing billing and collections processes, improving DSO, and strengthening internal controls for sustainable growth and revenue integrity. Successful in leading initiatives to automate workflows, recover complex debt, and enhance collaboration between finance, commercial, and technical teams. Trusted by stakeholders and recognized as a key team player and top performer. Currently pursuing an MBA at Universidad de los Andes to deepen expertise in finance, strategy, and leadership. Passionate about data-driven decision-making, business transformation, and building strong relationships across the organization to solve challenging problems. Fluent in English and Spanish. Solid skills in financial operations, account reconciliation, credit and collections, internal controls, and stakeholder management. Committed to continuous learning, personal growth, and driving meaningful impact through work.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Revenue Assurance Specialist
Infobip
06.2024 - Current
- Provided expert guidance on regulatory compliance issues related to billing practices, reducing the likelihood of fines or penalties.
- Enhanced financial reporting with thorough audits and timely issue resolution.
- Coordinated team efforts to enhance revenue assurance operations, contributing to increased revenue recovery.
- Led initiatives to design and deploy automated solutions, reducing manual errors and improving process efficiency.
- Optimized revenue collections through diligent monitoring of accounts receivable aging reports and decisive action on overdue balances.
- Identified areas for cost savings within the billing process while maintaining high levels of accuracy and compliance.
- Trained new team members on revenue assurance best practices, fostering a culture of accountability throughout the organization.
- Developed and maintained strong relationships with key stakeholders in top-tier client organizations to ensure seamless revenue assurance processes.
- Analyzed and resolved complex debt cases·, improving cash flow and decreasing overdue balances.
Revenue Assurance Junior Specialist
Infobip
02.2023 - 06.2024
- Partnered with audit teams to complete accurate and timely account reconciliations.
- Spearheaded the development of key internal tools, enhancing operational transparency.
- Identified and corrected discrepancies in financial records, supporting compliance and accuracy.
- Assisted in the recruitment and training of new employees, fostering a positive work environment conducive to team development and success.
- Leveraged advanced analytical skills to identify trends and patterns in large data sets, leading to actionable insights for data-driven decisionmaking.
Revenue Assurance Associate
Infobip
04.2022 - 02.2023
- Assisted with independent internal and external audits.
- Supported audit preparation through research, analysis and presentation development.
- Maintained up-to-date knowledge of accounting standards, ensuring accurate application throughout all assurance engagements.
- Conducted reviews of interim financial information, providing timely insights into potential risks or areas requiring further investigation in year-end audits.
Education
MBA - Business Administration And Management
Universidad De Los Andes
Bogotá, Colombia03-2027
BBA - Business Administration And Management
Universidad Autonoma De Bucaramanga
Bucaramanga, Colombia10-2021
Skills
- Process optimization
- Billing system management
- Pricing model optimization
- Stakeholder relationship management
- Financial revenue prediction
- Revenue leakage identification
- Familiarity with tax compliance
- Analytical problem-solving
- Detail-oriented approach
- Effective auditing methodologies
- Conflict resolution expertise
- Data interpretation
Accomplishments
- Spearheaded automation of account reconciliation for high-revenue clients, reducing manual work by 40% and minimizing human error.
- Recovered over $10M USD in outstanding debts by leading strategic collection initiatives across the U.S. market.
- Built and maintained dashboards to track debt, collections, and process blockers, improving stakeholder visibility and response times.
- Initiated and led a cross-functional tool development project that reduced processing time for claims and collections by 25%.
- Reduced invoice processing turnaround by 30% by streamlining billing procedures for U.S.-based clients.
Skills Interests
List computer software and programming languages and your level of fluency, List foreign languages and your level of fluency, List scientific / research lab techniques or tools, List activities you enjoy that may spark interview conversation
Certification
- ELTS Academic – CEFR Level C1 | British Council | 07/2022
- Effective Debt Collection Strategies | Udemy | 02/2023
Languages
English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
Timeline
Revenue Assurance Specialist
Infobip
06.2024 - Current
Revenue Assurance Junior Specialist
Infobip
02.2023 - 06.2024
Revenue Assurance Associate
Infobip
04.2022 - 02.2023
MBA - Business Administration And Management
Universidad De Los Andes
BBA - Business Administration And Management
Universidad Autonoma De Bucaramanga
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