Carlos Daniel Mosquera Rios

Currently employed as a Network Engineer or Network Administrator by TigoUne for the client Protección Pensiones y Cesantías. Responsible for the administration, implementation, support, and maintenance of Protección's network infrastructure. Provide consultancy services related to connectivity with service providers and cloud services such as Oracle, IBM, Google, AWS, and Azure.
Key responsibilities:

*Administer and maintain Protección's computer networks, including routers, switches, firewalls, and other networking equipment.
*Implement and configure new network infrastructure as per business requirements.
*Troubleshoot and resolve network-related issues to ensure optimal performance and uptime.
*Collaborate with vendors and service providers to establish and maintain secure network connections.
*Provide technical guidance and recommendations on network architecture, protocols, and security best practices.
*Monitor network performance and analyze traffic patterns to identify bottlenecks and areas for improvement.
*Develop and maintain network documentation, policies, and procedures.

VIP Level 2 Engineer (04/15/2018 - 01/07/2020) TigoUne

Provided high-level support to VIP clients, responsible for resolving incidents and troubleshooting issues across WAN and LAN networks utilizing various access technologies such as MPLS, Wireless, HFC, ADSL, GPON, and Fiber (Metro Ethernet). Managed and resolved problems or incidents on internal LAN networks where TigoUne administered the client's LAN infrastructure.

Key responsibilities:

• Analyzed and resolved complex network issues for high-value enterprise clients across WAN and LAN environments.
• Utilized in-depth knowledge of telecommunication networks, including both LAN and WAN segments associated with each client.
• Provided expert-level support for TigoUne's emerging services, such as SD-WAN and Network Programmability, through self-driven learning and development.
• Collaborated with cross-functional teams to ensure seamless network operations and optimal client experience.
• Documented network configurations, troubleshooting procedures, and resolutions for future reference.
• Stayed up-to-date with the latest networking technologies, protocols, and best practices.

Accomplishments:

• Consistently met and exceeded client satisfaction targets through prompt issue resolution and exceptional support.
• Contributed to the successful deployment and integration of SD-WAN solutions for multiple enterprise clients.

Served as a Communications Analyst in the Corporate Services division, as part of the IM Support Manager team. Responsible for administering the CA-IM (Infrastructure Management) platform, a comprehensive IT management tool used to monitor hardware, software, and critical services for corporate clients.

Key Responsibilities:
- Managed the monitoring platform for Bancolombia's branch offices and ATMs during a migration and operations project, ensuring all internal and external networks, including LAN, WAN, and core networks, were properly monitored.
- Modeled services by organizing and configuring monitored elements, generating associated reports for LAN, WAN, and core network devices managed by UNE.
- Provided support and administration for the servers comprising the CA-IM monitoring platform.
- Collaborated with cross-functional teams to ensure seamless monitoring and management of client infrastructure.
- Documented procedures, configurations, and resolutions for future reference and knowledge-sharing.
- Stayed up-to-date with the latest monitoring tools, technologies, and industry best practices.

Key Achievement:
- Successfully migrated and integrated Bancolombia's branch offices and ATMs into the centralized monitoring platform, enabling proactive issue identification and resolution.