Carlos Villamizar

Experienced customer service representative with 2+ years in electronic banking apps and online booking platforms. I excel at working independently or collaboratively within a team. I actively engage in tasks to ensure their successful completion. Fluent in English and a native Spanish speaker, I possess a growth mindset and thrive as a quick and independent learner. I enjoy learning through experience and practice, continuously expanding my knowledge base. I am proficient in articulating product knowledge and effectively responding to inquiries, engaging potential customers, and recommending additional products or services. I provide exceptional customer support by resolving inquiries and concerns through efficient communication channels, consistently meeting or exceeding customer satisfaction goals. I meticulously maintain up-to-date client records to ensure accuracy and reliability in all interactions.