Carlos Salgado
Las Vegas
Summary
Extensive experience in customer service and management looking for a stable and long-term career in luxury retail. Outgoing and charismatic. Great work ethic. I put time and effort into everything I do. Reliability is extremely important to me and a personal quality I pride myself on. I also believe looking and behaving in a professional manner is one of the keys to being truly successful. Self enrichment has been a priority to me throughout my professional career. Loyalty and integrity is something any employer can expect from me. Versatile General Manager and Assistant General Manager with 10 years of experience overseeing daily retail operations. Decisive planner and analytical problem solver with skill in managing teams to meet stringent objectives. Personable and collaborative demeanor demonstrated through polished communication and willingness to apply team feedback to resolve challenges. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
17
17
years of professional experience
Work History
Keyholder
Kilian Paris
05.2024 - Current
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies
- Demonstrated products to help customers make purchasing decisions on perfumes and fragrances
- Utilized well-honed interpersonal and people skills to approach customers, engaging in conversation to promote products
- Applied extensive knowledge and training on perfume and scent products to educate prospects and customers
- Contributed to overall store success by maintaining a visually appealing fragrance counter display, ensuring optimal product placement and organization
- Supported store initiatives by participating in marketing campaigns, special events, and seasonal promotions.
Sales Floor Manager
Stefano Ricci
09.2022 - Current
- Luxury Mens clothing and accessories
- Predominantly focused on sales and expanding client book
- Provided positive first impressions to welcome existing, new and potential customers
- Engaged with customers to effectively build rapport and lasting relationships
- Prepared merchandise for sales floor by pricing or tagging
- Increased sales revenue by implementing effective floor management strategies and motivating team members
- Exceeded sales targets consistently with a proactive approach to product promotion and client engagement
- Established strong customer relationships by providing exceptional service and addressing concerns promptly
- Managed inventory effectively, ensuring optimal stock levels and timely merchandise availability.
President, Concierge
Runners
01.2018 - Current
- Our company specializes in courier services and satisfying any requests our clients may have within legal guidelines
- Achieved under-budget and on-time project management to adhere to project goals
- Led successful merger negotiations, resulting in expanded market share and increased profitability
- Conducted research on emerging trends within industry and capitalized on finds to develop new products, services and strategies
- Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base
- Worked closely with clients, some VIP or celebrity, with high degree of respect for privacy
- Resolved issues and recommended actions based on production and compliance reports
- Enhanced company performance by implementing strategic plans and overseeing daily operations.
Assistant General Manager
MACCEO
01.2022 - 12.2022
- Specialized in menswear and made to measure suiting
- In charge of the store team, scheduling, inventory orders, operations, opening and closing procedures
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly
- Analyzed sales data to identify trends and opportunities for menu expansion or modification based on customer preferences.
Store Manager
STITCHED / Tivoli Village
02.2019 - 08.2022
- Men's custom suit stylist: Specialized in custom suiting
- Well versed in full custom and taking all measurements needed to create a perfect fitting suit for any body type
- Managed inventory control, cash control and store opening and closing procedures
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
- Completed point of sale opening and closing procedures
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Customer Relations / Manager
Big Desert G&B
03.2013 - 10.2017
- In charge of 35 staff members and financial duties
- Making sure client purchases were up to date and numbers were in order was a daily task
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity
- Managed customer relations on ongoing basis to maximize customer retention
- Performed duties and provided service in accordance with established operating procedures and company policies
- Developed and implemented standards for staff to provide consistent service to customers
- Scheduled and attended meetings with clients and prospective clients as requested
- Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
Assistant Store Manager
Pal Zileri
02.2008 - 05.2012
- Sales/Management – Specialized in suits and high-end menswear
- Promoted to assistant manager after a year of being with the company
- Located inside the forum shops (Caesars Palace)
- Maintained positive customer relationships by responding quickly to customer service inquiries
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Processed payments for credit and debit cards and returned proper change for cash transactions
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
Skills
- Amicable
- Motivated
- Dependable
- Outgoing
- Loyal
- Creative
- Strategic Planning Skill
- Staff Management
- Sales Techniques
- Customer Relationship Management
- Customer Retention
- Employee Discipline
- Internal Growth Programs
- Shrinkage Control
- Retail Staff Management
- Keyholder
- Staff Scheduling
- Sales Training
Languages
Spanish
English
Timeline
Keyholder
Kilian Paris
05.2024 - Current
Sales Floor Manager
Stefano Ricci
09.2022 - Current
Assistant General Manager
MACCEO
01.2022 - 12.2022
Store Manager
STITCHED / Tivoli Village
02.2019 - 08.2022
President, Concierge
Runners
01.2018 - Current
Customer Relations / Manager
Big Desert G&B
03.2013 - 10.2017
Assistant Store Manager
Pal Zileri
02.2008 - 05.2012
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