Carlos Romero Carias
Leadville
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
Work History
Front Desk Agent-Housekeeping Supervisor
Luxury Inn & Suites
Silverthorne, Colorado
03.2025 - Current
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Trained new staff on front desk procedures, enhancing team efficiency and service quality.
- Collaborated with housekeeping to ensure timely room readiness for incoming guests, improving overall satisfaction rates.
- Oversaw daily cash handling procedures, ensuring accuracy in transactions and reconciliations.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Supervised daily housekeeping operations to ensure high standards of cleanliness and guest satisfaction.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Completed schedules, shift reports, and other business documentation.
Housekeeping Manager
Cottonwood Hot Springs Inn & Spa
Buena Vista, CO
10.2024 - 03.2025
- Coordinated scheduling of housekeeping staff, ensuring adequate coverage during peak periods.
- Resolved guest complaints related to housekeeping services promptly and effectively, enhancing overall experience.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Managed team productivity and workflow to exceed quality standards.
Cashier
Mell’s Ice Cream & Snacks
Frisco, Colorado
10.2023 - 02.2025
- Processed customer transactions accurately using cash register and point-of-sale systems.
- Provided exceptional customer service to enhance guest satisfaction and loyalty.
- Monitored store cleanliness and organization, ensuring compliance with health and safety standards.
- Welcomed customers and helped determine their needs.
Front Desk Receptionist
Grand Lodge on Peak 7
Breckenridge, Colorado
09.2022 - 11.2024
- Managed front desk operations, ensuring seamless guest check-in and check-out experiences.
- Coordinated communication between guests and various hotel departments to enhance service delivery.
- Conducted regular inventory checks of supplies, maintaining optimal stock levels for operations.
- Handled cash transactions accurately, ensuring proper accounting procedures were followed daily.
Housekeeping Supervisor
Grand timber lodge
Breckenridge, Colorado
10.2021 - 10.2023
- Supervised daily housekeeping operations to ensure high standards of cleanliness and guest satisfaction.
- Trained and mentored housekeeping staff on best practices and efficient cleaning techniques.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Coordinated cross-departmental projects with other supervisors to enhance overall hotel operations and guest satisfaction.
Housekeeper
Grand Timber Lodge
Breckenridge, CO
08.2021 - 10.2021
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
Education
High School Diploma -
Lake County High School
Leadville, CO05.2021
Associate of Arts - Business Administration And Management
Colorado Mountain College
Glenwood Springs, CO05-2028
Skills
- Customer service
- Effective multitasking
- Workflow optimization
- Teamwork
- Work ethic and integrity
- Friendly, positive attitude
- Staff management
- Documentation and reporting
- Schedule preparation
References
Rocio Rodriguez - Grand Timber Lodge Manager (970) 393 - 2803
Kimberly Carrillo - Mells Ice Cream & Snacks Owner (720) 882 - 3551
Ewa Lenart-Gach - Luxury inn & suites Owner (970) 368 - 0599
Jeyling Sasser - Cottonwood Hot Springs Manager (970) 409 - 2387
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Front Desk Agent-Housekeeping Supervisor
Luxury Inn & Suites
03.2025 - Current
Housekeeping Manager
Cottonwood Hot Springs Inn & Spa
10.2024 - 03.2025
Cashier
Mell’s Ice Cream & Snacks
10.2023 - 02.2025
Front Desk Receptionist
Grand Lodge on Peak 7
09.2022 - 11.2024
Housekeeping Supervisor
Grand timber lodge
10.2021 - 10.2023
Housekeeper
Grand Timber Lodge
08.2021 - 10.2021
High School Diploma -
Lake County High School
Associate of Arts - Business Administration And Management
Colorado Mountain College