Carlos Plazola
VIP Manager
Denver,CO
Summary
Knowledgeable VIP Manager with robust background in managing high-profile clientele. Successfully built and maintained strong relationships, ensuring exceptional client satisfaction and loyalty. Demonstrated expertise in strategic planning and team leadership to deliver superior service and achieve business objectives.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
2
2
Certifications
1
1
Language
Work History
Assistant General Manager
Wonderyard
Denver, Colorado
03.2024 - Current
- Researched best practices in customer service, sales strategies, and other related topics relevant to the grand opening process.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Implemented effective marketing campaigns to increase revenue by 15 % and improve brand awareness.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees. Was able to maintain a 10% labor.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner. Increased positive establishment reviews by 35%
Bartender
Sol Mexican Cocina
Cherry Creek, Colorado
10.2024 - 02.2025
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Assistant Manager
Suit Supply
08.2024 - 09.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Handle VIP clients and complex fittings or styling needs.
- Ensure the store is impeccably clean, organized, and on-brand visually.
- Manage inventory rotation and display to drive sales.
- Follow up with clients, especially after fittings or large purchases.
VIP Manager
Viewhouse Ballpark
Denver, Colorado
01.2020 - 03.2024
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Collaborated with various departments to deliver seamless service for VIP clientele, resulting in excellent feedback and referrals.
- Motivated staff to perform at peak efficiency and quality.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Recruited, hired, and trained to develop high-performing staff.
- Prepared for special groups and VIP customers by implementing personalized plans with staff.
Server/Bartender
Lotus Concepts
03.2017 - 12.2021
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
Associate of Science - Finance
Community College of Denver
Denver, CO 09.2019 - 05.2021
Skills
Employee relations
Team leadership expertise
Operations management
Training and development background
Business development
Brand awareness
Performance analysis
Google sheets expertise
Certification
Servsafe
References
References available upon request.
Timeline
Bartender
Sol Mexican Cocina
10.2024 - 02.2025
Assistant Manager
Suit Supply
08.2024 - 09.2024
Assistant General Manager
Wonderyard
03.2024 - Current
VIP Manager
Viewhouse Ballpark
01.2020 - 03.2024
Associate of Science - Finance
Community College of Denver
09.2019 - 05.2021
Server/Bartender
Lotus Concepts
03.2017 - 12.2021
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