Carlos Paramo
Bogotá
Summary
Results-driven sales and guest experience professional with strong background in international sales, upselling, customer retention, and premium service. Experienced in fast-paced, multicultural environments, consistently exceeding sales targets while delivering high guest satisfaction.
Proven ability to engage guests, identify needs, recommend value-added products, and close sales while maintaining a friendly, service-oriented approach.
Overview
7
7
years of professional experience
Work History
Sales Manager
TWC Cleaning Services
Bogota
2025.06 - 2025.11
- Drove service adoption across diverse client segments by managing sales team effectively.
- Developed training programs to enhance product knowledge and sales techniques for new staff.
- Conducted market research to identify new business opportunities and customer needs.
- Led weekly meetings to review performance metrics and align team goals with company objectives.
- Coached and mentored junior sales personnel, ensuring success in roles through targeted training.
- Created and presented monthly reports on sales performance to management.
- Participated in negotiations with vendors regarding product purchases and contracts.
Business Development Representative (BDR)
Lean Solutions Group
Bogotá
2024.06 - 2025.09
- Identified business opportunities and developed B2B relationships within the BPO sector.
- Conducted active prospecting through calls, networking, and digital tools (Sales Navigator, HubSpot).
- Presented commercial proposals and negotiated with international clients and C-level executives.
- Achieved and exceeded goals related to lead generation, conversion, and client retention, managing the entire sales cycle.
Sales Advisor / Production Support / Virtual Trainer
SUTHERLAND
Bogotá
2021.11 - 2024.02
- Sold telecommunications services (AT&T), consistently meeting and exceeding conversion targets.
- Managed commercial team KPIs and performance metrics, driving continuous improvement.
- Trained new advisors in sales techniques, effective communication, and customer service.
- Managed sales data using OPUS and Salesforce systems.
Bilingual Logistics Agent
TELEPERFORMANCE
Bogotá
2019.09 - 2021.09
- Coordinated international logistics (imports, exports, order tracking).
- Managed customer service requests (PQRS) and maintained international client relationships.
- Supported administrative processes and operational control.
Customer Sales and Service Expert for Airlines
SITEL COLOMBIA
Bogotá
2018.07 - 2019.09
- Coordinated travel arrangements for clients using industry-specific software.
- Assisted clients in selecting travel packages based on individual preferences.
- Managed itineraries and ensured accuracy of travel documents.
- Developed customized insurance plans for individual and business clients.
- Provided expert guidance on policy terms and conditions to clients.
- Assisted clients with claims processing and resolution of inquiries.
Education
International Business and Marketing -
Konrad Lorenz
Bogotá2028-11
Big Data Analytics -
DIGITAL HOUSE
ARGENTINA11.2025
Bilingual High School -
José Bilingüe School
BogotáSkills
- Guest-Facing Sales & Upselling
- Revenue Generation & Targets
- Customer Experience & Satisfaction
- Cross-Selling & Retention
- Conflict Resolution
- Multicultural Communication
- CRM & Sales Systems
- Performance Metrics & KPI
- Project management
- Effective communication
- Sales engagement techniques
- Business development
- Persuasive negotiations
- Bilingual in English
- CRM software
- Employee motivation
- Cross-functional collaboration
- Customer relationship management
References
References and certificates will be provided upon request.
Languages
English
Timeline
Sales Manager
TWC Cleaning Services
2025.06 - 2025.11
Business Development Representative (BDR)
Lean Solutions Group
2024.06 - 2025.09
Sales Advisor / Production Support / Virtual Trainer
SUTHERLAND
2021.11 - 2024.02
Bilingual Logistics Agent
TELEPERFORMANCE
2019.09 - 2021.09
Customer Sales and Service Expert for Airlines
SITEL COLOMBIA
2018.07 - 2019.09
International Business and Marketing -
Konrad Lorenz
Big Data Analytics -
DIGITAL HOUSE
Bilingual High School -
José Bilingüe School