Carlos Jose Reyes Martinez
Resumen profesional
I am a customer service and operations specialist passionate about delivering excellence across global supply chain and Order-to-Cash (O2C) processes. Currently at Adidas as a Specialist GBS Account & Sales Ops, I focus on optimizing SAP-driven workflows, managing claims, and ensuring seamless customer experiences through proactive problem-solving and collaboration.My professional journey spans over three years with leading organizations like Accenture and Medtronic, where I supported critical healthcare operations and high-impact service initiatives. This experience honed my ability to manage complex logistics, handle sensitive inquiries, and align cross-functional teams to achieve operational continuity under strict compliance standards.I bring a strong foundation in:Customer Service ExcellenceSupply Chain & Logistics OptimizationSAP & O2C Process ManagementClaims Handling & Issue ResolutionStakeholder Communication & CoachingMy leadership approach centers on empowering teams, fostering accountability, and driving continuous improvement. I thrive in dynamic environments where precision, foresight, and collaboration are key to success. Beyond technical expertise, I am committed to creating value by aligning people, systems, and solutions for better outcomes.
Datos destacados
1
1
Certification
6
6
years of post-secondary education
10
10
years of professional experience
Experiencia
Specialist GBS Account & Sales Ops.
adidas
Bogota, D.C.
2025.07 - 2026.06
Customer Service Analist
Accenture
2024.04 - 2025.05
- Managed and enhanced the Order-to-Cash (O2C) process for Amgen in Argentina, ensuring the timely delivery of high-priority medications across public and private healthcare channels.
- Collaborated daily with crossfunctional stakeholders-including logistics, finance, and supply chain teams to align on inventory levels, invoicing accuracy, and delivery schedules.
- Focused on operational efficiency, compliance, and continuous improvement to support critical healthcare operations.
Product Support Rep III
Medtronic
2022.03 - 2024.04
- Provided high-quality technical and customer support to cardiovascular patients, primarily elderly, using implanted and remote monitoring devices.
- Handled sensitive health-related inquiries with empathy, clarity, and urgency, ensuring patient safety and satisfaction.
- Managed high-pressure calls, deescalated emotional situations, and collaborated with clinical teams to resolve complex technical issues in compliance with healthcare standards.
Logistics Coordinator
Lean Solutions Group
Bogotá, Bogotá D.C. Department
2019.08 - 2022.02
Shift Leader
Lean Solutions Group
Bogotá D.C.
2019.12 - 2021.12
- Lead the Track and Trace Nightshift team supporting a third-party logistics (3PL) provider, ensuring timely updates and visibility throughout the supply chain.
- Monitored daily operations to meet and exceed KPIs related to shipment tracking accuracy, response times, and client satisfaction.
- Maintained highquality service standards while coordinating with carriers, clients, and internal teams to resolve delays and exceptions efficiently.
Consultant
Sutherland
Bogotá, Bogotá D.C. Department
2018.04 - 2018.08
Agent
Convergys
Bogota, D.C.
2016.11 - 2018.01
- Intelligent Contact
Formación
Ingenieria Industrial - Industrial Engineering
Politécnico Grancolombiano
2021.02 - 2026.12
Enfatiza tus habilidades clave
- Customer Retention
- Problem Solving
- Conflict Resolution
Diplomas
- Job Skills: Supply Chain and Operations
- Six Sigma Foundations
- Pensamiento estratégico
Idiomas
Inglés
Avanzado
C2
Español
Nativo
C2
Cronología
Specialist GBS Account & Sales Ops.
adidas
2025.07 - 2026.06
Customer Service Analist
Accenture
2024.04 - 2025.05
Product Support Rep III
Medtronic
2022.03 - 2024.04
Ingenieria Industrial - Industrial Engineering
Politécnico Grancolombiano
2021.02 - 2026.12
Shift Leader
Lean Solutions Group
2019.12 - 2021.12
Logistics Coordinator
Lean Solutions Group
2019.08 - 2022.02
Consultant
Sutherland
2018.04 - 2018.08
Agent
Convergys
2016.11 - 2018.01