CARLOS GOMEZ

• Lead the Americas regional team within a global account, driving a digital finance transformation program in the energy sector, while overseeing customer satisfaction, service delivery and process optimization to enhance efficiency and compliance

• Provided support to multiple programs and clients in ERP initiatives, ensuring service delivery, customer satisfaction, and adherence to operational and financial KPIs
• Led efficiency improvements through LATAM corporate capabilities
• Served as the primary point of contact for corporate technology initiatives and strategic partnerships

• Managed IT operations, including support and development of technological initiatives, ensuring efficiency, customer satisfaction, and corporate financial objectives
• Led global remote teams and technology partners to drive operational excellence

Coordinated cross-functional teams to streamline business processes and ensure alignment with corporate objectives. Ensured project quality and maintained financial health.

Effectively communicated complex technical information to diverse audiences through clear writing, concise presentations, and engaging discussions. My role involves working closely with business stakeholders, development teams, and IT operations to enhance customer relationship management processes and system capabilities.

• Improved user experience, monitoring feedback and making necessary adjustments to software applications.
• Provided expert support, troubleshooting complex technical problems for end-users in a timely manner.
• Promoted collaboration among IT team members, facilitating knowledge sharing and skill development opportunities.
• Decreased incidence by proactively identifying potential IT issues and implementing preventative measures.