Carlos Daniel Luna Romero
Customer Care Representative
Barranquilla
Summary
Results-driven professional with a deep commitment to operational excellence. Seeks to enhance skills and ensure best practices while maintaining the highest standards of the company. Dedicated to continuously improving processes and achieving optimal outcomes. Strives to contribute expertise in driving efficiency and delivering exceptional results. Has a strong focus on attention to detail and a passion for excellence. Poised to make a significant impact in optimizing operations and driving success for the organization.
Overview
2
2
years of professional experience
9
9
years of post-secondary education
2
2
Languages
Work History
CS Agent and SME
Office Partners 360
2023.01 - 2024.12
- Resolved customer complaints through timely, courteous, and professional service interactions.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Spearheaded team training initiatives, equipping agents with essential skills to excel in their roles.
- Conducted regular performance reviews with team members to identify areas for development.
Education
High School Diploma -
Colegio Jorge Isaacs
Barranquilla, Colombia 2015.01 - 2020.11
English C1 -
Universidad Del Norte
Barranquilla, Colombia 2021.01 - 2024.07
Skills
Ensuring customer satisfaction
Schedule management
Clear Communication
Continuous Learning
Attention to Details
Organizational skills
Dedicated
Timeline
CS Agent and SME
Office Partners 360
2023.01 - 2024.12
English C1 -
Universidad Del Norte
2021.01 - 2024.07
High School Diploma -
Colegio Jorge Isaacs
2015.01 - 2020.11