Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
CustomerServiceRepresentative

Carlos Acosta

Associate Customer Service
Bogotá,DC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
3
3
Languages

Work History

Associate Technical Service

Thule Inc
Bogota, Bogota
01.2022 - 07.2022
  • Worked within applicable standards, policies and regulatory guidelines to increased safe working environment.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled 90 emails and 30 calls per day to address customer inquiries and concerns

Chef De Partie

Carnival Cruise Line
Miami, Florida
10.2019 - 09.2021
  • Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
  • Performed as head chef when required to maintain continuity of service and quality
  • Supervised and enhanced work of 10-person team producing more than 2000 plates per day

Customer Service Representative

Humana
Bogotá, Bogotá
08.2020 - 06.2021
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Reviewed and corrected claim errors to facilitate smooth processing
  • Reviewed daily care slips for doctors
  • Improved overall efficiency 9% by anticipating needs and providing outstanding support

Education

BBA - Business Administration

Universidad Libre
Bogota
08.2020 - Current

Associate of Arts - Culinary Arts

Instituto Superior Mariano Moreno
Buenos Aires, Argentina
02.2010 - 12.2010

Diploma - Hospitality Management & Tourism

Bounemouth Business School International
Burnemouth, UK
10.2008 - 06.2009

Skills

    Customer service and support

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Software

Hubspot

Salesforce

MS Office

Certification

Wordpress

Timeline

Associate Technical Service

Thule Inc
01.2022 - 07.2022

Customer Service Representative

Humana
08.2020 - 06.2021

BBA - Business Administration

Universidad Libre
08.2020 - Current

Mail Marketing

08-2020

Digital Marketing

07-2020

Chef De Partie

Carnival Cruise Line
10.2019 - 09.2021

Wordpress

01-2018

Associate of Arts - Culinary Arts

Instituto Superior Mariano Moreno
02.2010 - 12.2010

Diploma - Hospitality Management & Tourism

Bounemouth Business School International
10.2008 - 06.2009

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Carlos AcostaAssociate Customer Service