Summary
Overview
Work History
Education
Skills
Timeline
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Carla Morrison

Fort Collins

Summary

I am an Executive Customer Representative and Registered Nurse with a total of 37 years of hospital experience. I am passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. I have proven successes as evidenced by utilizing top-notch skills in enhancing the customers' experiences by employing service oriented behaviors, understanding customer needs, and providing customized solutions to build loyalty. I have exhibited exceptional skills in opening up closed accounts and accomplishing company goals while developing strong, mutually respectable relationships.

Overview

37
37
years of professional experience

Work History

Executive Customer Representative

Merck & Co., Inc
03.2001 - Current
  • Solid territory portfolio performance consistently year after year
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Listened to customers' questions and concerns to provide answers or responses.
  • Provided excellent customer service by efficiently resolving issues and responding to inquiries.
  • Collected customer information and analyzed customer needs to recommend potential products or services.
  • Vice President's Award
  • Many Product Point Positions
  • Peer Leadership Award
  • Sunshine District Point Position
  • Award for Excellence
  • Senior Advisory Council
  • Merck Medicus Champ
  • Teamwork Award - Outstanding Achievement
  • DE&I Point

Administrator

NHC HomeCare Resources
10.1995 - 03.2001
  • Opened the first South Carolina Homecare business for a large company from the ground up in a closed market with several other established Homecare agencies.
  • Obtained JCAHO Accreditation with Commendation (97% or higher rating) after first attempt.

RN/Case Manager

Health Related Homecare
10.1994 - 10.1995
  • Successfully managed territory caseload.
  • Functioned as a field nurse trainer.

Therapy Supervisor

Baptist Medical Center Homecare Resources
10.1992 - 10.1994
  • Therapy Supervisor
  • Successfully managed 27 employees
  • Devised training manuals for Physical Therapists, Physical Therapy Assistants, Occupational Therapists, and Speech Therapists

Private Operating Room/Office Nurse

Midlands Orthopaedics, P.A.
01.1989 - 10.1992
  • Functioned as a private nurse while assisting the surgeon in the operating room for various procedures.
  • Assisted the surgeon in the office with patient appointments and office procedures.

Staff Registered Nurse/Charge Nurse

Richland Memorial Hospital
05.1987 - 01.1989
  • General Medical Floor
  • Operating Room
  • Cardiac Catheterization Laboratory


Education

Bachelor of Science - Nursing

Lander University
Greenwood, SC
05.1987

Skills

  • Exceptional communication
  • Strong negotiation
  • Team Development
  • Customer Service
  • Problem-solving abilities
  • Critical Thinking
  • Active Listening
  • Problem Resolution
  • Customer Relations
  • Microsoft Excel
  • Product Knowledge
  • Sales expertise
  • Sales closing

Timeline

Executive Customer Representative

Merck & Co., Inc
03.2001 - Current

Administrator

NHC HomeCare Resources
10.1995 - 03.2001

RN/Case Manager

Health Related Homecare
10.1994 - 10.1995

Therapy Supervisor

Baptist Medical Center Homecare Resources
10.1992 - 10.1994

Private Operating Room/Office Nurse

Midlands Orthopaedics, P.A.
01.1989 - 10.1992

Staff Registered Nurse/Charge Nurse

Richland Memorial Hospital
05.1987 - 01.1989

Bachelor of Science - Nursing

Lander University

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Carla Morrison