Carla M. Garcia
Denver
Summary
Administrative professional with background in optimizing office functions and improving organizational efficiency. Known for reliable support and adaptability in dynamic environments. Brings strong organizational skills and attention to detail, fostering effective team collaboration and goal achievement.
Overview
16
16
years of professional experience
Work History
Administrative Specialist
Kaiser Permanente
10.2023 - Current
- Lead in regional process improvement for facility tickets
- Lead in huddle meetings
- Lead Nextgen process improvement for Skyline
- Mentor & coach staff at all levels
- Create and implement templates for support staff scheduling, daily assignments
- When needed, will direct daily morning meetings (aka huddles)
- Provider onboarding process
- Support Primary Care team as much as needed
- Participated in employee recognition
- Member complaints
- Assist in medical alerts
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
- Improved customer satisfaction with prompt and professional responses to inquiries and concerns.
- Expedited project completion times by effectively prioritizing tasks based on deadlines and resource availability.
- Enhanced team productivity by providing administrative support and coordinating daily operations.
- Facilitated communication between departments, organizing meetings and distributing essential information.
- Managed schedules, appointments, and travel arrangements for executives, ensuring seamless coordination of events.
- Resolved customer concerns efficiently to promote satisfaction and loyalty.
- Maintained supplies inventory by checking stock to determine inventory level and ordering new supplies when inventory runs lows.
- Boosted employee morale by planning team-building activities and corporate events.
- Maintained a professional work environment by establishing clear office policies and procedures.
- Supported departmental goals by collaborating with colleagues on cross-functional projects.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Assisted coworkers and staff members with special tasks on daily basis.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Volunteered to help with special projects of varying degrees of complexity.
Medical Assistant
Kaiser Permanente
01.2015 - 01.2022
- Lead MA- covid clinic and Flu clinic
- Obtained client medical history, medication information, symptoms, and allergies.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Handling complex member via telephone/ in clinic
- Message Management experience
- Collect data/manage projects for practice improvements, cost savings, waste reduction
- Provide high quality care with the onboarding process of patients to transition care to provider
- Collect Data/ Manage workflow, waste reduction
- Point person for resource and direction throughout Primary care and weekend clinic
Wound Care Lead
Swedish Wound Care Clinic
01.2012 - 05.2015
- Lead MA- Wound care and hyperbaric oxygen therapy 2012-2015
- Primary responsibilities patient registration, taking/recording vital signs, set-up/assist with procedures, appointment scheduling, outpatient referrals, manage clinic inventory, perform procedures (EKGs, spirometry, ear/wound irrigation, enema, injections, wound care) call center experience.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Office Manager
Tax Them
06.2009 - 08.2011
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
Education
Associate degree -
College America
06-2012
Skills
- Problem-solving & troubleshooting
- Process improvement
- Manage staff assignments
- Implement Clinic/regional projects
- Leadership experience
- Workflow optimization for compliance and efficiency
- Budget management
- Experience coordinating and collaborating with staff
Languages
Spanish
Native or Bilingual
Timeline
Administrative Specialist
Kaiser Permanente
10.2023 - Current
Medical Assistant
Kaiser Permanente
01.2015 - 01.2022
Wound Care Lead
Swedish Wound Care Clinic
01.2012 - 05.2015
Office Manager
Tax Them
06.2009 - 08.2011
Associate degree -
College America
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