Carla Hernandez

-Completing MA application, Buy In Working Adult with Disability, Buy in Children with Disability, Medicare Saving Program and Long Term Care.

-Answering inbound calls Monday - Friday from 8:30am to 5:00pm.

-Verifying citizenship with SAVE.

- Explaining income limit to client if denied then referred client to Connect for Health Colorado Market.

-CMAP goal 21+ calls per day.

-Attending to monthly QA coaching meeting to review cases goal 95% and above.

-Committed to delivering excellent customer service while woking in a fast-paced environment.

-Attending to meeting with Supervisor regarding any changes or follow ups.

-Multi-tasking using more then two website to complete an application and complete data entry.

-Greeted and assist patients with check-in appointments.

-Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.

-Collected and validated patient demographics and insurance information.

-Prepared patient identification band and completed admissions papers.

- Scheduling follow up appointments from primary doctor request or complete a referral.

-Collection co-payment insurance.

-Placing a medication request re-fills to a medical provider.

-Communicate with Medical Assistance and Medical Providers.

- Answering calls from Room Service patients and family to place an order (Anschutz, Highland Ranch and Broomfield).

- Room Service Choice: Coordinators are able to access all campus from one website.

-Creating menus for out patients Eating Disorder, Ketogenic diet, Diabetes, Gluten Free etc.

-Clinical Diet Nutrition: Speak with Eating Disorder RN to create a meal plan to reach the Provider Calories goal daily

-Ensured accurate record-keeping of patient information, including food allergies, preferences, and dietary restrictions.

-Provided nutritional counseling to patients and families to improve overall health and wellbeing.