Carissa Liscano
Arvada
Summary
Organized Assistant Store Manager with a background in managing staff, driving sales, and providing exceptional customer service. Skilled in inventory control and visual merchandising with strong ability to multitask and function effectively in high-pressure environments. Demonstrated impact in enhancing store operations efficiency, improving team productivity, and increasing customer satisfaction. Known for strategic planning skills and commitment to achieving company goals.
I'm a knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Safeway
Denver
05.2020 - 06.2025
- Managed the day-to-day operations of the store, including customer service, inventory management, whole store staff scheduling, and Sales and Labor planning.
- Trained new employees on store policies, procedures and customer service standards.
- Created promotional campaigns to increase brand awareness and attract new customers.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Delegated work to staff, setting priorities and goals.
- Formed and sustained strategic relationships with clients.
- Maintained a safe working environment by enforcing safety regulations.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Coordinated with vendors to secure product availability at competitive prices.
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Oversaw aspects of maintenance, inventory, and daily activity management.
- Checked daily, weekly, monthly, periods and quarterly sales and performance reports to support operational planning and strategic decision-making.
Assistant Grocery Manager
Safeway
Lakewood
08.2019 - 05.2020
- Managed stores stock levels and ordered inventory as needed.
- Conducted regular inventory audits to ensure accuracy of stock counts.
- Set up promotional displays to maximize visibility.
- Developed strong relationships with suppliers to ensure competitive prices.
- Drove consistent grocery sales with effective merchandising and promotions implementation.
- Coordinated efficient restocking of grocery merchandise to meet customer needs and promote consistent sales.
- Maintained comprehensive compliance with workplace and food safety standards to protect staff and customers.
- Assessed grocery store for cleanliness and checked proper stocking of shelves, refrigerated section and freezers.
- Delivered expert customer service to store patrons and assisted with locating desired items.
- Resolved customer complaints in a timely manner.
- Oversaw my night and day stocking crew ensuring best stocking practices were implemented to achieve a high standard store front.
E-Commerce Leader
Safeway
Broomfield
05.2019 - 08.2019
- Shopping for the customers needs and picking items such as produce to the highest quality to ensure customer satisfaction.
- Implemented processes to improve customer service response times across multiple channels.
- Ensured compliance with applicable laws and regulations related to selling products online.
- Organized training sessions for team members on topics related to eCommerce operations and best practices.
- Coached team members on how to use analytics tools effectively for monitoring key performance indicators.
- My team was #1 in the Division across all metrics for the entirety of my lead time. Earning an award for "Best Metrics" and "Best Practices".
- Resolved customer concerns and answered questions quickly to maximize satisfaction.
- Corresponded with online customers via electronic mail, telephone or other electronic messaging.
Education
GED -
Legacy High School
Broomfield, CO08-2018
Skills
- Customer service
- Inventory management
- Sales planning
- Employee training
- Vendor relations/management
- Team supervision
- Data analysis
- Regulatory compliance
- Conflict resolution
- Safety management
- Time management
- Staff scheduling
- Display setup
- New hire training
- Operations oversight
- Department oversight
- Customer service management
- Stock rotations
- Retail operations
- Incident reports
- Goals and performance
- Sales growth
- POS systems
- Loss prevention
- Billing
Certification
- Certified Food Safety Manager - Nationally
- PIT (Powered Industrial Truck) Certified
Timeline
Assistant Store Manager
Safeway
05.2020 - 06.2025
Assistant Grocery Manager
Safeway
08.2019 - 05.2020
E-Commerce Leader
Safeway
05.2019 - 08.2019
GED -
Legacy High School