Canesha Brown
Roggen
Summary
Knowledgeable service advisor with a solid background in delivering high-quality customer service and resolving automotive issues efficiently. Successfully guided clients through repair processes while ensuring their complete satisfaction. Demonstrated expertise in customer service and repair coordination, fostering strong client relationships and team collaboration.
Overview
9
9
years of professional experience
Work History
Service Advisor
Iron Buffalo
10.2024 - 02.2025
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Greeted customers, wrote up repair concerns
- Worked with sales agent on new customers that were brought to us.
- Provide estimates on repairs needed.
- Communicate with customers on status of repairs.
Parts dispatch
Marini Diesel
10.2023 - 06.2024
- Dispatch parts drivers to pick up/deliver parts to customer locations.
- Coordinate with sales and service teams when needed to get parts to techs and customers.
- Check in parts from vendors, provide paperwork to correct parts rep.
- Communicate staffing issues or conflicts with parts manager
Mobile Service Coordinator
Marini diesel
10.2022 - 10.2023
- Set up mobile service calls for customers.
- Schedule 4-5 field technicians on jobs all over Colorado.
- Invoice customer tickets while tech is on site.
- Coordinate service with the shop when job is too big for the field.
- Provide estimates and times for completion on repairs
Service Advisor
Marini diesel
12.2021 - 10.2022
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Intake customer units, clearly note the issues
- Invoice customer tickets when units were complete
- Provide estimates for work needed
- Keep customers up to date with repairs at all stages
- Follow up with customers on repairs when neededIntake customer units, clearly note the issues
- Invoice customer tickets when units were complete
- Provide estimates for work needed
- Keep customers up to date with repairs at all stages
- Follow up with customers on repairs when needed
Service Advisor
Titan Machinery
05.2018 - 12.2021
- Generate repair estimates, manage work flow for the technicians and repair schedules
- Duty's included checking in customers, relaying what they wanted done to my technicians, selling any additional work found on inspection of units, checking for recalls and any additional updates for units, setting appointments for additional work needed on each unit, cashing out and collecting money from customer, and making sure customer was happy and satisfied with all work done on their equipment
- Maintained positive relationships with internal and external customers
- Generate repair orders based on customer complaints and requests
- Submit warranty claims on qualifying customer units.
- Handle accounts receivable to make sure funds were received by insurance company for the work completed
- Advised customer of approximate time for services as on initial repair order
- Verify that the final invoice reconciles with the work performed on the repair order
Service Advisor
Tec Equipment -Fife
10.2018 - 03.2019
- Answered incoming service calls and schedule appointments according to shop load
- Manage a team of 4-6 service technicians
- Advised customer of approximate time for services as indicated on initial repair order
- Generate repair orders based on customer complaints and requests
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained professional and friendly relationships with customers
- Closely monitor work orders to ensure timely customer communication on work progress
- Handled 20-25 repair orders per day
- Communicated with customers through all phases of Service, including initial introduction, evaluation, the write-up process, sale of needed services, and final delivery
Service Advisor
Transwest Brighton
01.2017 - 08.2017
- Checking in customers, relaying what they wanted done to my technicians, selling any additional work found on inspection of units, checking for recalls and any additional updates for units, setting appointments for additional work needed on each unit, cashing out and collecting money from customer, and making sure customer was happy and satisfied with all work done on their equipment
- Generate repair orders based on customer complaints and requests
- Operated a POS system to itemize and complete customer purchases
Technician
Tec Equipment-Des Moines
01.2016 - 09.2016
- Job responsibilities included inspecting and repairing vehicles, which could range from a simple brake job to minor engine work
- Inspections included measuring tires and brakes for safe operation, checking all fluids
- To maintain and repair all equipment used on job site
- Changed Oil And Brakes & Oil Filters
- Communicated effectively with customers on future problems and repairs that might need to be addressed
- Changed brakes and tires on a regular basis
- Maintained shop appearance and cleanliness
- Clean the shop and perform shop maintenance when required
Education
Advanced Diesel Technnology
Wyotech
Laramie09-2015
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Listening skills
- Attention to detail
- Excellent communication
- Team player mentality
- Workflow management
- Client rapport
- Customer retention
Timeline
Service Advisor
Iron Buffalo
10.2024 - 02.2025
Parts dispatch
Marini Diesel
10.2023 - 06.2024
Mobile Service Coordinator
Marini diesel
10.2022 - 10.2023
Service Advisor
Marini diesel
12.2021 - 10.2022
Service Advisor
Tec Equipment -Fife
10.2018 - 03.2019
Service Advisor
Titan Machinery
05.2018 - 12.2021
Service Advisor
Transwest Brighton
01.2017 - 08.2017
Technician
Tec Equipment-Des Moines
01.2016 - 09.2016
Advanced Diesel Technnology
Wyotech
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