Summary
Overview
Work History
Education
Certification
Internships/ Volunteer work
Timeline
Generic

Candice Romero

Denver,CO

Summary

Compassionate Case Manager experienced in hectic environments. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Clinical Therapist/ Re-entry Case Manager

Behavioral Treatment Services
06.2018 - Current

Jail re-entry case manager:

  • Collaboration with consumers, family members, and significant others in identifying strengths and needs in identifying treatment needs.
  • Work with consumer and family/support system for appropriate service delivery
  • Provide assistance in developing community-based resources for social, vocational, and leisure skills
  • Maintain communication and links with other Jefferson Center programs e.g
  • Access, Inpatient, Outpatient, Navigation and Wellness programs
  • Coordination for emergency services when clinically indicated/medically necessary; risk/lethality assessment (including inpatient admission)
  • Resource acquisition and assistance with application for benefits and entitlements in collaboration with Benefits/Navigation Team
  • Assist consumers with basic needs such as housing, food, clothing, medical and dental care, legal, vocational, and psychiatric services
  • Provide on-going training and educational opportunities for officers to increase awareness of de-escalation, mental health and intervention
  • Provide family members with necessary information and education to further assist clients and themselves
  • Participate in team meetings, clinical staffings, and clinical consultation as scheduled
  • Utilize clinical practice guidelines, Jefferson Center and State Division of Mental Health standards for appropriate service delivery
  • Appropriately screen and assess referrals for admission into the CJMH program or other Jefferson Center Networks; document, process and organize referrals in a timely manner
  • Coordinate consumer needs and fosters relationships while working with JCSO and other Criminal Justice Representatives.
  • Attend treatment team and jail program staff meetings and clinical staffing.
  • Provide case management services including linking to services, monitoring, follow-up, and crisis management for consumers
  • Provide services to meet need: office based, community based, or in the consumer’s home

Clinical Outpatient DUI Therapist:

  • Treat all clients with dignity and respect;
  • Conduct drug/alcohol evaluations; interview clients for admission; assess the need for on-going treatment or referral to other agencies.
  • Conduct individual, group, and family counseling sessions.
  • Collaborate with Client to develop, implement, and revise individualized treatment plans.
  • Integrate Motivational Enhancement Therapy into all aspects of counseling;
  • Provide psycho-education classes and other educational presentations on substance abuse and mental illness.
  • Communicate with families, probation/parole officers, and community agencies regarding treatment, discharge and aftercare plans.
  • Maintain required documentation in all areas including, but not limited to: counselor's admit notes, assessments, daily charting, weekly clinical staffing notes, and discharge summaries according to company and professionally accepted standards.
  • Attend training sessions for the purpose of upgrading skills and obtaining or maintaining counselor certification.
  • Collaborate with peer mentors.
  • Observe confidentiality requirements.
  • Functions in accordance with the professions Code of Ethics and Facility's policies and procedures.
  • Facilitate MRT
  • Complete treatment SMART goals with client and update them every eight weeks.
  • Make appropriate referrals to and act as liaison with community agencies, service providers, and natural support systems
  • Provide in-reach and out-reach at designated facilities as assigned/appropriate.

Care Giver

Touching Hearts At Home
01.2015 - Current
  • Provide at home assistance to elderly patients.
  • Provide support to patients for daily living including: showering, cleaning, meal preparation.
  • Maintained safe, secure, and healthy patient environment and completed all additional household chores.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.

Intake Officer/Clinical Therapist

IDEA Forum
12.2015 - 06.2018
  • Respond to enquiries and referrals from Probation and external agencies and compete intake procedures for client in accordance with agreed policy, criteria and guidelines
  • Establish a comfortable atmosphere in a non-judgmental way in order to obtain family background, current problems and past attempts at problem resolution
  • Contribute to the establishment of individual client services so they are delivered in a safe and timely manner
  • Facilitate DUI groups IDEP curriculum and evidence base practices
  • Monitor women submitting urinalysis testing
  • Attend Sobriety Court once a week and staff clients with Judge, Probation, District Attorney and Public defender in order to advocate for clients and give updates about their progress
  • Complete treatment SMART goals with client and update them every six months
  • Facilitate relapse prevention cog groups with adults as well as group for adolescents.

Hostess/Server

Kokoro
04.2014 - 05.2015
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Team Member

Target
08.2007 - 10.2013
  • Provided fast, fun, and friendly costumer service on sales floor in high volume store
  • Sustained inventory efficiency
  • Handled money, signed up costumers for credit cards, and bagged their items
  • Returned merchandise at guest services and organized merchandise on sales floor
  • Loss prevention attendant tracked down empty packages and recorded item numbers
  • Provided fast, fun, and friendly costumer service on sales floor in high volume store

Education

Master of Science - Social Work

Metropolitan State University of Denver
Denver, CO
05.2023

Bachelor of Science - Criminal Justice, Human Services

Metropolitan State University of Denver
Denver, CO
05.2015

Certification

  • CAS Certification with DORA.
  • MRT training completed Oct.2017.

Internships/ Volunteer work

 Colorado Department of Human Services- Forensic Support Team 

August 2022- May 2023

  • Facilitates and monitors admissions, treatment, patient progression, discharge planning and community reintegration. Is a member of the disposition committee.
  • Assists with Social Work department meetings, the social work retreat, discharge barrier meeting, community mental health center meetings, community centered board meetings.
  • Met with clients bi-weekly that were waiting for a competency evaluation.
  • Check incarcerated clients status for admission to inpatient restoration.
  • Helped coordinate individuals returning from inpatient restoration waiting in jail to be reviewed by the court.
  • Confirm with individual that they were compliant with their medication, eating and hygiene.


Jefferson County Court House - Adult Probation Officer

January 2012-August 2013

  • Handled two caseloads, 40 people on each.
  • Met with clients and updated residency information, monitored urine tests, placed clients in treatment as needed.
  • Typed complaints and warrants for clients if they were non- compliant.
  • Attended court, sent judges my recommendations for defendants.
  • Completed intakes of defendants including, granted on the spot probation paper work
  • Terms and conditions of probation, reviewed rap sheet with defendants, and transferred their caseloads to other counties if needed.
  • Familiar with treatment facilities, used Eclipse, and Norchem Sentry Program.


UBELONG - Mentor  

June 2015 - July 2015

  • Six week volunteer experience in an orphanage of Cusco, Peru with high-risk boys ages 10-17 years old.
  • Assisted with the boy’s daily activities including education and physical fitness.
  • Worked with psychologist and provided mentoring to boys experiencing conflict.


The Family Tree - Victims Advocate

April 2012 - August 2012

  • Skilled at anticipating, identifying and fulfilling guest needs and clarifying special orders., Completed 18 hours of domestic violence symposium
  • Monitored women and children in the safe house
  • Worked one on one with women who endured domestic violence and advocated for them
  • Worked with children in safe house who witnessed domestic violence involving their parents
  • Case planned with women to sustain their safety



Timeline

Clinical Therapist/ Re-entry Case Manager

Behavioral Treatment Services
06.2018 - Current

Intake Officer/Clinical Therapist

IDEA Forum
12.2015 - 06.2018

Care Giver

Touching Hearts At Home
01.2015 - Current

Hostess/Server

Kokoro
04.2014 - 05.2015

Team Member

Target
08.2007 - 10.2013

Master of Science - Social Work

Metropolitan State University of Denver

Bachelor of Science - Criminal Justice, Human Services

Metropolitan State University of Denver
Candice Romero